JQL Query to search ticket history to list issues updated by a specific service desk agent

[Mark Vaughn]

I need to capture a list of issues that have been updated by a service desk agent, but who is not an assignee, reporter, request participant.  Their name isn't in any issue field.  You only see their name if you look at the ticket history.  What is the best way to query ticket history?

[Trudy Claspill · Accepted solution]

If you want to query based on a user having updated the issue you can do that with updatedBy. 

See https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-functions/#Advancedsearchingfunctionsreference-updatedByupdatedBy--

You have to know the name of the user already.

[Mark Vaughn]

Thank you Trudy!  Exactly what I needed!