JQL to Find Issues Updated/Changed by Assignee/Reporter

[Ricky Lin]

Use case:

We don't have JIRA service desk but would like to send out 3 custom reminder emails for to the original requester (or Current Reporter/Asssignee) if the issue has not been updated for X days (1 day | 5 days and auto close)

Plugins Involved:

1) JIRA Automation Lite = used to schedule and auto-transition issues
2) Email This Issue = used to send out custom emails

Problem:

I can't seem to find an appropriate JQL syntax to do this?  Any way to do this without Script Runner?

[Rodney Sawyer · Accepted solution]

There has to be something that shows that you have already sent the reminder... so what we do is to set a flag. We have a field called "Reminder" which is available to the project but not shown on the screen.  Then we can use the jql:

project = ABC AND Reminder is EMPTY AND updated < startOfDay(-1)

Then using automation, we send an email and set the flag. Or in your second case to also "Auto close" the issue.  

[Ricky Lin]

Hi Rodney!

Thank you for the input!  After messing around with it for a bit, I came up with an Automation Rule like below to find issues that need a Reminder Email (Runs twice daily) to fire a Generic Event by a service account (JiraAuto):

project in ("ABC", "EFG") AND status = Resolved AND resolved <= -1d AND updatedDate >= startOfDay(-1) AND updatedDate < endOfDay(-1)

I then use another rule to find the issues that need to be Closed with the following (Runs twice M-F only) to Add a silent comment and Transition to Close by a service account (JiraAuto):

project in ("ABC", "EFG") AND status = Resolved AND status changed before -5d AND updated <= -5d

Then, I use Email This Issue (JETI) to look for Generic Event and Issue Closed Event with the appropriate JQLs to fire off the emails.  Did a few testings and it looks like it's been working great so far.

What you have provided will prevent a duplicate email being sent out in my first rule, which will most definitely help and I'll add it to my setup!

P.S  Do you set a Post-Function to clear out the Reminder field if an issue is Reopened to make sure it works properly in the second cycle?

[Rodney Sawyer]

Yes... When there is a reopen we clear the Reminder field and the Resolution field... starting it over again

[Ricky Lin]

Thanks Rodney.  Appreciate the input.  Hopefully someone else will also find my setup helpful for future uses... Cheers