Jira Activity Stream Error when adding issue description

[Florian Rösch]

Hey community,

I am getting the following error message in the Activity Stream in most of the issues:

An error occurred while trying to retrieve recent activity.

(German: Beim Versuch die letzten Aktivität abzurufen ist ein Fehler aufgetreten)

We are using Jira 8.7.1.

When creating a new issue I can see the activity <user> created <issue> but when adding a description (just one word) then the error occurs.

I hope you can help!

Thank you!

Here is what the log says (the beginning, it's too long):

2020-04-17 11:46:35,162+0200 https-jsse-nio-18443-exec-10 ERROR [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=f7fb7804-eae2-44f9-94a0-3edcf2392927, interpretedMsg=, cause=java.lang.NoClassDefFoundError: org/apache/xerces/dom/DocumentImpl, stacktrace=java.lang.NoClassDefFoundError: org/apache/xerces/dom/DocumentImpl
at org.owasp.validator.html.scan.AntiSamyDOMScanner.<init>(AntiSamyDOMScanner.java:63) [?:?]
at org.owasp.validator.html.AntiSamy.scan(AntiSamy.java:109) [?:?]
at com.atlassian.streams.internal.feed.FeedContentSanitizerImpl.sanitize(FeedContentSanitizerImpl.java:55) [?:?]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) [?:1.8.0_74]
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) [?:1.8.0_74]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) [?:1.8.0_74]
at java.lang.reflect.Method.invoke(Unknown Source) [?:1.8.0_74]
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343) [spring-aop-5.0.10.RELEASE.jar:5.0.10.RELEASE]
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56) [?:?]
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) [?:?]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185) [spring-aop-5.0.10.RELEASE.jar:5.0.10.RELEASE]
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136) [spring-aop-5.0.10.RELEASE.jar:5.0.10.RELEASE]
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124) [spring-aop-5.0.10.RELEASE.jar:5.0.10.RELEASE]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185) [spring-aop-5.0.10.RELEASE.jar:5.0.10.RELEASE]
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70) [?:?]
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53) [?:?]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185) [spring-aop-5.0.10.RELEASE.jar:5.0.10.RELEASE]
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57) [?:?]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185) [spring-aop-5.0.10.RELEASE.jar:5.0.10.RELEASE]
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136) [spring-aop-5.0.10.RELEASE.jar:5.0.10.RELEASE]
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124) [spring-aop-5.0.10.RELEASE.jar:5.0.10.RELEASE]
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185) [spring-aop-5.0.10.RELEASE.jar:5.0.10.RELEASE]
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212) [spring-aop-5.0.10.RELEASE.jar:5.0.10.RELEASE]
at com.sun.proxy.$Proxy2488.sanitize(Unknown Source) [?:?]
at com.atlassian.streams.internal.atom.abdera.AbderaAtomFeedRenderer$AtomFeedBuilder.getAtomEntry(AbderaAtomFeedRenderer.java:247) [?:?]
at com.atlassian.streams.internal.atom.abdera.AbderaAtomFeedRenderer$AtomFeedBuilder.build(AbderaAtomFeedRenderer.java:173) [?:?]
at com.atlassian.streams.internal.atom.abdera.AbderaAtomFeedRenderer.writeFeed(AbderaAtomFeedRenderer.java:109) [?:?]
at com.atlassian.streams.internal.servlet.StreamsActivityServlet.doGet(StreamsActivityServlet.java:90) [?:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634) [servlet-api.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741) [servlet-api.jar:?]
at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37) [atlassian-plugins-servlet-5.2.3-96cf760eb.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741) [servlet-api.jar:?]
at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:46) [atlassian-plugins-servlet-5.2.3-96cf760eb.jar:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231) [catalina.jar:8.5.42]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166) [catalina.jar:8.5.42]
...

[asalamon_rivet]

@Florian Rösch, did you resolved this problem? We are having same issue with almost identical log.

[Pablo Barroso Cubillas]

same here. Using Jira 8.6