Jira Automation - How to transition a linked issue with workflow values (Status) from target project

[Lars Morten Nygaard]

I have a Product Discovery project with issues linked to our Service Management project, and we need to update the status of the linked service project issue when the related product discovery issue has been updated.

This is all very easy as long as I use status values from the originating issue (product discovery) but I cannot find a way to pick status values from the target project, or set the Status-field value of Service Management issue to a self-defined value (i.e. status = 10003 or status.name = "Work in progress").

I'm thinking this can be done using smart values or something similar but cannot figure out how to get this done.

Thanks in advance for any help :)

[Bill Sheboy · Accepted solution]

Hi @Lars Morten Nygaard 

I believe one way to do that is to save the desired status value's ID in a created variable, and then use that in the transition.

You may enter a smart value in the Transition Issue action...

• type in the smart value, such as {{varMyStatusId}}
• and the smart value will appear below the field
• when it does, select it and that value will be used for the action.

Some notes for your rule: this one needs to be global (or multi-project) in scope as it tries to edit issues outside of the JPD project, and you are branching on linked issues: can there be more than one linked?

Kind regards,
Bill

[Lars Morten Nygaard]

Thanks a lot Bill, both on the solution itself and the multi project scope remark.