Jira Cloud: Import from a backup

[Benoît Voisin]

I'm trying to transfert JIRA projects into a new organisation, but cannot find the menu to import the cloud backup file. I could not find any "JIRA Import menu" as stated here 

https://confluence.atlassian.com/cloudkb/restoring-a-jira-cloud-backup-into-a-jira-cloud-instance-691011853.html

Did I miss something ?

[Stephen_Lugton · Accepted solution]

Hi @Benoît Voisin it may be a permissions issue, do you have Site Admin permissions?

[Benoît Voisin]

Thanks @Stephen_Lugton @Prachi Bolar and @Manoj Gangwar, I was indeed missing some rights. The owner gave me Org admin rights and then I was able to access the menu and proceed to the import

Cheers

[Manoj Gangwar]

Hi @Benoît Voisin Welcome to the community!

To import your backup file:

1. Choose Settings () > System

2. Under IMPORT AND EXPORT, select Import Jira Cloud and follow the steps.

[Benoît Voisin]

Hi @Manoj Gangwar ,

Thanks for your answer.

This is where I was looking for it but it does not exist (see attached picture taken under XXXX.atlassian.net/jira/settings/system/general-configuration).

Any ideas why it does not appear where it should ?

Thanks,

Benoît

[Manoj Gangwar]

Hi @Benoît Voisin Can you try direct URL and check?

XXXX.atlassian.net/secure/admin/CloudImport!start.jspa

[Prachi Bolar]

Hello,

Welcome to community :) 

Could you please check if you able to see via this option mentioned here : https://support.atlassian.com/jira-software-cloud/docs/import-data-to-a-software-project-using-a-csv-file/

Thank you,

prachi