Jira Cloud MacOS New App Error: "Mobile unable to get backlog for board 2"

[dmaia92]

To have the Jira Cloud MacOS app now available on the store is amazing, however, I was disappointed with multiple issues which has resorted me back to the web based version.

Currently I have a empty project open, when clicking on the backlog tab I keep getting a error message "Mobile unable to get backlog for board 2" everytime.

Another issue, upon ignoring the error message, when i do manage to create an issue for the backlog, when I try to delete the item, its not automatically deleted so its still listed and when I try and delete it again i get a error message saying it has already been deleted but its still showing.

Has anyone else had this issue or can help me resolve it?

[Matvey Ezhov]

For me this issue seem to be happening when backlog is empty

[Carlos Khatchikian]

yes, you are right. It only happens when the backlog is empty. We have a ticket and we will address it soon. 

[Chris Johnson]

Just wanted to follow up on this ticket as I am having the same issue and wanted to see if there has been a fix/workaround identified

[Carlos Khatchikian]

We are deploying the fix in our backends. Hopefully in the next 72 hours this issue will be mitigated.

[Deleted user]

[dmaia92]

I am still getting same issue, I just ignore it but I hope it’s resolved soon after an update

[Carlos Khatchikian]

@dmaia92 I think I read this same comment in our internal feedback. 

We need to investigate what is happening. Would you mind sending us an email to jira-mobile@atlassian.com with the url that you are using in web to see your backlog?

We can then search on our logs what is happening.

Thanks

[dmaia92]

I have sent the email across, thank you! :)