Jira Cloud Mail Handler

[Apryl Harris]

Hi,

I understand the email handler can be set up to create Jira issues in reading this article - Solved: Creating jira tickets via email (atlassian.com) or this Atlassian documentation.

However, it seems like the fields available to populate are limited (maybe only Summary, Description, and Reporter). Is there a way to customize the handler to populate any field available in our Jira instance? 

For example: 

If users are using an email template and the email comes in with "Components: ABC", "Priority: High", "Business Unit(s): Load", could we customize the email handler to populate the Components, Priority, and Business Unit(s) Jira fields with "ABC", "High", and "Load", respectively?

Thank you.

[Rebekka Heilmann _viadee_]

Hi @Apryl Harris 

no, you can't do that with Email Handlers.

Have you had a look at Issue Collectors? Use the issue collector | Atlassian Support

They are customizable and probably have a better UX than Email-Templates. You can integrate them on any website.

[Apryl Harris]

thanks, @Rebekka Heilmann _viadee_ !

i'll try the recommendation.

[Apryl Harris]

Hello,

I tried this and I was excited to create the issue collector. Then, I couldn't figure out how to add the HTML to my Confluence page.

I started researching and found that it can't be done using the native Jira/Confluence cloud features. our company would have to purchase an add-on. The article I read only dated back to early/mid-2023.

Is this still true?

[Rebekka Heilmann _viadee_]

@Apryl Harris it looks like it.

There are a couple of free options: Confluence apps | Atlassian Marketplace

This specifically looks promising: Source Editor PRO for Confluence | Storage XHTML ADF | FREE | Atlassian Marketplace

[Apryl Harris]

thank you.