Jira Cloud for Outlook losing email content

[Rhodri Jones]

My team use the Jira Cloud for Outlook plugin which works nicely. But in the last couple of days, when creating Jira issues it has stopped sending the body of the email to the Jira issue. To get around this we have to create issue, and then immediately use "Send to Issue" in order to then get the body of the mail on to the issue.

Is there a problem with the plugin or is this a recent change that has been added?

[Rhodri Jones · Accepted solution]

I now see this has been replaced by a mail icon in the Description section,

[Catrine Lundström]

Hi, Can you please explain? We have he same problem. That is, email content is not added. But cant see any mail icon either.

[Rhodri Jones]

It's been changed again recently. You now get the option to "Paste email contents", clicking on that adds it to the Description field. But you now also get an "Include Email" tick box (just above the Create button), which adds the email to the issue as an attachment,

[Catrine Lundström]

Thanks for a quick reply. 

However we seem to have a different version or something.

For us it looks as this:

But still doesnt includ whole email.

I guess I have to ask Atlassian...

[Rhodri Jones]

My view was under "Create Issue". If I look at "Send to issue" I see the same as you. We don't tend to use "Send to Issue" very often so I don't know if we would have the same as you. 

[Catrine Lundström]

Aha. 

Thasnks anyway.

I will ask Atlassian.