Jira Cloud for Salesforce + Automatic Pull

[Gepthe Manuel Medina Perez]

Hi,

I'm working with "Jira Cloud for Salesforce (Managed)" connector to allow our sales agents to create JIRA issues from a Salesforce Opportunity where we have implemented a new requirement which allows to automatic create the issue when the Opportunity is created in a certain stage. So, problem is that we need to store the JIRA Key into a custom Opportunity field but is not working after executing the next clausule from APEX trigger.

 JCFS.API.createJiraIssue( 'JIRA_PROJECT_ID', 'JIRA_ISSUE_TYPE_ID' ); 

Due to this, we need to manually pull the JIRA Key using the component.

When we use manually the JIRA connector component to create a new issue, the JIRA Key is mapped into our custom field.

I've checked the mappings from the current bidings in JIRA setup and everyting is correct.

So, there's a way to automatic pull the JIRA Key after calling JCFS.API.createJiraIssue from APEX trigger?

Thanks in advance.

[Marc - Devoteam · Accepted solution]

Hi @Gepthe Manuel Medina Perez 

Welcome to the community.

Due to the fact this is realted to the 3rd party app Jira Cloud for Salesforce (Managed), reach out to their support.

This is related to their API.

[Gepthe Manuel Medina Perez]

Hi Marc,

Thanks, i was redirected from the app support page.

Kind regards,

[Chandramouli Dasari]

Hi @Gepthe Manuel Medina Perez 

This is Mouli. I am working on the same requirement and used the same method in an Apex trigger to create an epic in Jira automatically from Salesforce. However, I dont see that the epics are being created. Would you mind sharing your thoughts or the logic you have implemented.

I have already asked a question in the community but I could use some help.

Thanks in advance !