Jira Core/Software, Service Desk install fail

[Harald Rinker]

Running Jira Software 7.6.3 and want to install Jira Service Desk but installation fails

[Harald Rinker]

ok i think this is the relevant part

[root@atlassian-test log]# less atlassian-servicedesk.log
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:39)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:39)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
at com.atlassian.jira.web.filters.MultipartBoundaryCheckFilter.doFilter(MultipartBoundaryCheckFilter.java:36)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)
at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:57)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:115)
at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:92)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:198)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:108)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:140)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:87)
at org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:620)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:349)
at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:784)
at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:66)
at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:802)
at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1410)
at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
2018-02-07 12:34:27,895 http-nio-8080-exec-5 INFO  754x4795x1 wt29b9 195.243.59.178,0:0:0:0:0:0:0:1 /rest/plugins/1.0/com.atlassian.psmq-key [automation.internal.bootstrap.AutomationPluginLauncher] AutomationPlugin onStop() - Service Desk Automation Plugin is stopping...
2018-02-07 12:34:27,920 http-nio-8080-exec-5 INFO  754x4795x1 wt29b9 195.243.59.178,0:0:0:0:0:0:0:1 /rest/plugins/1.0/com.atlassian.psmq-key [automation.internal.bootstrap.AutomationPluginLauncher] AutomationPlugin onStop() - Service Desk Automation Plugin is stopped.
(END)

[Nic Brough -Adaptavist-]

Could you explain "fails"?  It doesn't start to give us any information about what is wrong.

[Harald Rinker]

The error message is:

An unexpected error occured. Refer to the logs for more information.

Which log?

[Shankar Asam {Appfire}]

You can refer to the atlassian-jira.log reside under <jira-home-directory>/logs folder.Pls provide the error message from the logs to assist you better.