Jira Does not display anything after SafeMode

[Marzi Goodarzian]

Hi

I enter safe mode and exit without save(I dontchabge any thing! ), but after that anything(dashboards, issue,login ,... ) was not displayed in best way!!

like this pic:

[Nic Brough -Adaptavist-]

This is is usually caused by the network not being able to serve up part of what the client has asked for from the server, but the underlying cause may be the network being told the wrong thing, rather than the actual network failing.

Start on the client side - clear the browser cache and restart the browser.  Sometimes, cached data can mislead the network requests.  This is especially common after an upgrade, as some of the cached requests may be pointing to the wrong place.

Second thing to to is a simple orderly restart of Jira - in theory, an upgrade should have done it, but sometimes it doesn't clear the server side cache properly.  Using "stop jira.sh", waiting a minute until it fully stops clean and then "start jira.sh" gives you a clean cache which can then tell the network the right things.

If it continues after those two tests, then you'll need to start looking at developer tools in the browser - you want to look for what the browser is requesting and what the network is responding with - it should tell you something about "failed to get file .js or y.css" to help you start tracking 

[Marzi Goodarzian]

Hi @Nic Brough -Adaptavist- 

I did all things you said, but  the situation is the same.

I read atlassian.log and send this:

2021-08-15 09:59:22,277 Caesium-1-1 INFO [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...

2021-08-15 09:59:23,932 Caesium-1-1 INFO [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...

2021-08-15 09:59:23,932 Caesium-1-1 INFO [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to Hipchat, no need to install glances.

2021-08-15 09:59:47,870 Caesium-1-4 WARN [c.a.a.c.hash.reader.RemoteHashingInstructionsReader] Unable to read remote instructions with key 'uid.onewayhash'.

2021-08-15 09:59:47,870 Caesium-1-4 WARN [c.a.a.client.hash.BcryptAnalyticsEmailHasher] No instructions for hashing could be found.

2021-08-15 09:59:52,781 Caesium-1-2 INFO ServiceRunner [c.a.jira.upgrade.UpgradeScheduler] Running scheduled upgrades

2021-08-15 09:59:52,800 Caesium-1-2 INFO ServiceRunner [c.a.jira.upgrade.LoggingUpgradeService] run upgrades has started

2021-08-15 09:59:53,025 Caesium-1-2 INFO ServiceRunner [c.a.j.upgrade.util.BuildNumberDao] Setting current build number to 802003

2021-08-15 09:59:53,041 Caesium-1-2 DEBUG ServiceRunner [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin]

2021-08-15 09:59:53,048 Caesium-1-2 INFO ServiceRunner [c.a.jira.upgrade.UpgradeIndexManager]
There is no reindex requests of type [IMMEDIATE, DELAYED] so none will be run

2021-08-15 09:59:53,048 Caesium-1-2 INFO ServiceRunner [c.a.j.upgrade.util.BuildNumberDao]
Setting current version to 8.2.3

2021-08-15 09:59:53,068 Caesium-1-2 INFO ServiceRunner [c.a.j.upgrade.util.BuildNumberDao]
Setting downgrade version to 7.1.2

2021-08-15 09:59:53,091 Caesium-1-2 INFO ServiceRunner [c.a.jira.upgrade.LoggingUpgradeService] run upgrades has finished successfully, and took 290 milliseconds to process.

2021-08-15 09:59:53,091 Caesium-1-2 INFO ServiceRunner [c.a.jira.upgrade.UpgradeScheduler]
JIRA upgrades completed successfully

2021-08-15 09:59:53,099 Caesium-1-2 INFO ServiceRunner [c.a.s.bootstrap.upgrade.ServiceDesk
UpgradeTaskFactory] Converting JSD Async Upgrade tasks to the Upgrade Task Framework format.

2021-08-15 09:59:53,099 Caesium-1-2 INFO ServiceRunner [c.a.jira.upgrade.UpgradeScheduler]
Plugins upgrades completed successfully

2021-08-15 09:59:53,100 Caesium-1-2 INFO ServiceRunner [c.a.jira.upgrade.UpgradeIndexManager]
Reindexing is not allowed after this upgrade and there is no immediate reindex requests

2021-08-15 09:59:53,423 Caesium-1-1 DEBUG
[c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.servicedesk.servicedesk-notifications-plugin]

2021-08-15 09:59:57,201 Caesium-1-2 DEBUG ServiceRunner
[c.a.activeobjects.osgi.ActiveObjectsServiceFactory]
getService bundle [com.atlassian.jira.jira-email-processor-plugin]

2021-08-15 09:59:57,772 Caesium-1-3 DEBUG ServiceRunner
[c.a.activeobjects.osgi.ActiveObjectsServiceFactory]
getService bundle [com.atlassian.troubleshooting.plugin-jira]

2021-08-15 10:00:47,808 http-nio-80-exec-17 WARN anonymous 600x29x1 1nq7uei 172.30.22.111
/ [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of
'java.lang.RuntimeException - com.google.template.soy.tofu.SoyTofuException:
Attempting to render undefined template 'aui.dropdown2.dropdown2'.'.

[Nic Brough -Adaptavist-]

OK, there is something badly wrong in your installation if it's missing templates.  That error on the end is likely to be only one of many though, are there more?