Jira Email Handler deleting email after processing

[Carlos Guanes]

I'm testing the JIRA incoming Email handler and I setup to use Secure IMAP.

I noticed JIRA is deleting the email after processing and creating the ticket.

Is there a way to make to leave the email in the folder instead of deleting?

[Alison Milne]

Is there a workaround for this "bug"?

[Harish]

i am also facing same issue

any solution?

[Andrew Laden]

Its a known "Bug"

https://jira.atlassian.com/browse/JRASERVER-67745

[Carlos Guanes]

This is showing in JIRA V8.5 documentation:

"If Jira successfully processes a message, Jira deletes the message from your mail account (on a POP) or file system (i.e. for file system messages). On an IMAP mail server processed messages are not deleted but marked as read."

https://confluence.atlassian.com/adminjiraserver/creating-issues-and-comments-from-email-938847641.html

[Andrew Laden]

I don't believe so. It deletes the mail so as to prevent any chance of it being re-processed. (though interestingly enough, the JSD mail handler behaves differently, using read/unread flags, which i think it more risky. It someone connects to the mailbox and reads the message before the mail handler, it never gets processed.

If you want to maintain an archive of emails sent to jira, I suggest you create distribution list to send to with 2 members, the jira mailbox, and a 2nd mailbox that you use for archiving. 

[Carlos Guanes]

I found that is was reported as a bug, but I don't know if it was fixed or work-around implemented

https://community.atlassian.com/t5/Jira-questions/How-do-I-stop-the-jira-mail-handler-from-deleting-imap-emails/qaq-p/946518

[Andrew Laden]

I never realized it wasn't supposed to delete them I guess. I use JEMH so perhaps its behavior is different.  

That said, Atlassian could fix the "bug" by just saying it's expected behavior. Its actually more confusing to have different behavior in POP vs IMAP in my opinion. 

So you may want to still consider my original suggestion. (using a Distribution list with 2 members, one for jira and one for archiving.

[Carlos Guanes]

I don't manage the exchange neither have access to create distribution list, so it is not an option...

[Carlos Guanes]

I forgot to mention, I'm using JIRA V8.4.1