Jira Issue reporter error

[jack zhang]

Hello!

When a colleague of mine was using confluence and jira, something strange happened. He created a jira issue on confluence, but the reporter is another colleague. After switching the logged-in user to him on my computer, perform the same operation. The reporter on the issue is still another colleague. Can you provide me with some solutions?

[Ollie Guan · Accepted solution]

Hello @jack zhang ,

If you create an Issue directly in Jira, who is the reporter?

[jack zhang]

It's me. 

[jack zhang]

Create issue directly on JIRA, and all field values are normal

[Ollie Guan]

Therefore, this problem only occurs when Jira Issues are created through Confluence, and only certain users have this problem.

How about other user?

[jack zhang]

we only found this situation for one user。

[Ollie Guan]

User management for Jira and Confluence established as a local user or through LDAP, or other methods?

Try to check Authorized Applications in this user's personal settings.

[jack zhang]

We use the company's internal identity authentication service (CAS) to login confluence and jira. But we use local user data to manage users.

[Ollie Guan]

这里移除访问授权，重新做一次授权试试吧。

[jack zhang]

尝试过了，还是如此

[Ollie Guan]

你提到的用户A在Conf中创建Issues会在Jira中记录Reporter为用户B，如果两者对换，也会出现B创建的显示A为Reporter吗？

[jack zhang]

不会，仅A创建issues 时 reporter会变成B

[Ollie Guan]

可以做个排除法：

1. 用户A直接在Jira中创建Issues，显示Reporter为A，说明Jira里workflow等均正常，也不存在postfunction等重定向Reporter的可能?

2. 用户管理用的公司内部的身份认证服务（CAS），如果是单点登录也不存在用户A Conf授权应用的时候错误匹配了B用户的可能，如你所述也测试过重新授权了?

3. 可以测试下用户B在Jira里创建一个Issue，并对用户A隐藏（Project不授权，或设置Security scheme 均可），之后请用户A在Conf里直接通过Jira Marco来调用显示这个Issue，能否看到 ？-- 测试用户A在Conf中链接Jira究竟是调用是谁的user id.

[jack zhang]

我按第三点做了实验：

1.在一个项目中添加B，A在conf中可以搜索到该项目的issue.

2.从项目中移除B，A无法在conf中搜索到该项目issue 

3.项目中添加 A ，A无法从conf中搜索到该项目issue.

[jack zhang]

照实验结果，应该是A在Conf中的jira链接调用的是 B 的user id。这种情况要怎么处理呢？

[Ollie Guan]

问题定位到了，但不确定是系统的Bug，或是其它原因了。

建议：

1. 到Atlassian Dashboard 看看有无相似的问题 https://jira.atlassian.com/secure/Dashboard.jspa 

2. 如果还在维保期内，提交Atlassian工单 https://support.atlassian.com/contact/#/

3. 联络中国大陆地区的官方指定合作伙伴，检查系统日志 https://partnerdirectory.atlassian.com/

BTW，在此之前也可以试试Cache Managemnt里Fluash all，以及重启服务器。

[jack zhang]

好的， 谢谢帮助！