Jira Mail Handler does not create issues for known users...

[laralg]

I have succesfully created a mail handler that creates issues from a Gmail account when a anonymous user creates sends an email. I have it set up that the reporter gests replaced by another user, but the info remains in the description.

When I say anonymous I mean someone who does not have a Jira user. But when a user who does have a jira account sends a email the issue is not created. Is it because Jira is searching if the user has persmission to create issues? I have set it up so that the user gets replaced so I do not understand how this is an issue.

Regards

[Thomas Deiler]

Dear @laralg,

what you observed is the normal behavior of Jira. The reporter can only be overwritten, when Jira is not able to resolve the user with the senders email address.

If the reporter is not allowed to create issues in the assigned project - no issues are created.

To work around, either grant Create Issue rights or pre-process the incoming mails (eg. copy from another account to this email account to wipe the original sender)

So long

Thomas

[laralg]

Hi Thomas,

I like the second workaround, copying them from one account to the other, the problem is I would lose the original sender.

Regards

[Thomas Deiler]

You can copy the original sender in the body. But this is not that easy any more.

[Alex Christensen]

In addition to Thomas's answer, you can try using the Enterprise Mail Handler for Jira add-on. It's a little pricey depending on your license level, but allows you to do a lot more with mail handlers than the default mail handler options in Jira. It definitely covers the use case you mentioned, as well. We use it primarily for the same reason.

[Thomas Deiler]

Thanks, Alex, I always try to suggest solutions without recommending a commercial plugin, if possible. But you are right - this is the much more comfortable way ...

[laralg]

Hi Alex, I am quite familiry with JEMH or Email this issue, both will do fine what I want, but I feel what I want to do is so simple that Jira should be able to cover it. I do not have special mailing requirement I justo do not want to miss any email.

Regards