Hi,
I have two members A & B and I have created a Jira rule whenever ticket gets assigned to either A or B than an email alert is triggered to both of them.
1.) Now the requirement is email alert comes plain but it is required that it should have ticket description which I can fulfill using {{issue.description}}, right?
2.) Secondly it is required that It should have a clickable link for that ticket, what should I use in content filed so that link is sent
3.) whenever either A or B updates the ticket by comments etc. again an email alert should triggerd
This is rule I have created
Hey @Ankit Jain
1.) Now the requirement is email alert comes plain but it is required that it should have ticket description which I can fulfill using {{issue.description}}, right?
Right
2.) Secondly it is required that It should have a clickable link for that ticket, what should I use in content filed so that link is sent
Link will be in the email either way - the "Issue Key " wil be a clickable link per default.
3.) whenever either A or B updates the ticket by comments etc. again an email alert should triggerd
You can create a second rule with a trigger on comment added or issie edited :)
Hi,
2.) No it doesn't comes as clickable url, I think you talking about Jira generated mail that is clickable offcourse but it is sent only to assignee.
I am talking about email which is triggered by rule, it comes this way
3.) Can you give example?and I want this to happen on same ticket, whenever A or B comment anything, mail sent to both
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