Jira SD configuring request view

[Alexey Astafyev]

I try to configure request view at Jira SD by guide

https://confluence.atlassian.com/display/SERVICEMANAGEMENTSERVER0422/Configuring+request+view

But I don't see Customize button from point 2

Any ideas to resolve it?

Thanks in advance

[Nic Brough -Adaptavist-]

This suggests that you're not an admin or agent in the project, so you don't have the rights to amend the request types.

[Alexey Astafyev]

I double checked it. I have necessary admin rights

[Nic Brough -Adaptavist-]

Can you show us what you get when you cllick on "project settings" and then "request types"?

[Alexey Astafyev]

sorry for late answer

here you are

[Alexey Astafyev]

And If I follow by the manual guide

1. Go to the help center.

2. Select Requests > All requests > Customize.

and I get

[Alexey Astafyev]

I don't see the Customize button. What's wrong?

[Nic Brough -Adaptavist-]

Ah, sorry, I misunderstood the question.

What version of Jira Service Management are you on?   The ability for customers to configure their view of a portal is relatively recent, so if you're on an older version of it, it might be simply not there!

[Alexey Astafyev]

We have 4.22.2 version of JSM.

Does it have that feature?

[Nic Brough -Adaptavist-]

Yes, it does.  Are you going to the portal via the project admin?

[Alexey Astafyev]

I am not sure what you mean. Could you be more specific?

[Nic Brough -Adaptavist-]

Go to the project, click project admin, then channels, then portal.

[Alexey Astafyev]

is it that? See the screenshot.

if yes, unfortunately, I get again to the portal without Customize button

[Andre Barbieri Boralli]

I got exactly the same problem.

[Nic Brough -Adaptavist-]

Apologies, I missed the last response in July.

The screenshot on there is showing a project display, one for whom the current user does not have admin rights.

There would be a "project settings" option near the bottom of the panel if you have admin for the project.

[Andre Barbieri Boralli]

Do you mean this one in the red rectangle?

[Nic Brough -Adaptavist-]

Yes, that one shows that you do have project admin rights.

What do you get when you go to "request types" and try to customise them?

[Andre Barbieri Boralli]

Then I got this screen. Is everything correct or is anything button/control missing?