Jira Service Desk App error: Unable to connect. Check your network connection

[Thomas Murray]

I set up the Jira Service desk on a server that is accessible from all machine on my network.  I used the standard ports.

On the server, the address it links to is "localhost:8080."  The IP of the machine is 172.29.5.57.  I am trying to access it from other machines, but when using the suggested "http://172.29.5.57:8080" it simply fails to connect.

I also found a setting in the Jira Service Desk, where the "Base URL" is http://172.29.5.57:8080.  CAPTCHA on signup is OFF, I don't know that that should prevent people from getting on though.

I can ping the server from the workstations, and no other application is using the standard ports for Jira Service Desk.

Any help would be greatly appreciated.  I'm setting up the trial and was successful (I believe) till I ran up against this.  Thank you very much.

Tom

[Vishwas · Accepted solution]

Hello @Thomas Murray 

Have you checked your firewall rules of the host machine - incoming rule has a 8080 port entry?

[Thomas Murray]

I did, but I fat fingered the port number as 8090.  As soon as I corrected it, I was in business.  Thank you so much.

[JP _AC Bielefeld Leader_ · Accepted solution]

Pinging uses another protocol (ICMP), so if you can ping the machine it doesn't mean that you can connect to the service.

[Thomas Murray]

I do understand that, I was just trying to point out the route was there.  Thank you very much for you help and insight.  Luckily the first suggestion led me to look more closely at what I had done, and it was an easy answer.  Take care!

[JP _AC Bielefeld Leader_ · Accepted solution]

Hm,

maybe Jira is just listening to localhost (127.0.0.1) and not the real IP of the machine (172.29.5.57).

Does netstat -an display a bound / listening port 8080 on 172.29.5.57?

Best

JP