Jira Service Desk (Jira Core 8.12)- How do I hide issue types based on groups?

[Deepali]

How do I hide issue types based on groups? 

I have 4 Issue types.  I want to make 3 issue types visible to few groups and 1 issue type specifically to one group.  How do I achieve this?   Looking for an easy solution.

Any help is appreciated.

Thanks,

Deepali

[JimmyVanAU]

Hi Deepali,

You'll likely need a marketplace app, like https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-management to do this for you.

This allows you to easily configure changes in the portal view to show/hide request types from the customer.

Cheers, Jimmy

[Tom Jones [Appsvio]]

Hi, you can also use another app, Feature Bundle 

You can control visibility of request types based on groups membership, project roles, customer profile language, JQL result and more. 

Cheers, 

[Brant Schroeder]

@Deepali 

You can use issue security to hide or show issue types on a project.  You will need to apply the same issue security scheme across all projects that you want to hide issue types on. https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html

[Deepali]

Thanks Brant.  I will check it.

[JimmyVanAU]

Issue security may be your answer, but be aware it only applies during/after issue creation. If you want to hide request types before they're created, e.g. in service desk portal, then issue security won't be helpful for your situation.