Jira Service Desk Track Worklog Time

[Simon Maddahi]

Hello everybody,

We use Jira Service Desk to manage our operations. In Jira Service Desk it is already possible to keep a worklog under the item "More options". So each user can log how much time they spend on this process. My question now is if there is a way to get this tracked time using an API. With the Jira Service Desk Server rest API I already get a lot of information under /rest/servicedeskapi/request/(issue_id). However, nowhere in this information is the working log to be found. Do you know how I can read this data?

Best Regards
Simon Maddahi

[Vishwas]

Hey @Simon Maddahi 

Welcome to Atlassian Community !!

We can get worklog for issue directly using the GET Worklog API

GET /rest/api/2/issue/{issueIdOrKey}/worklog

Please find the link here https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/#api/2/issue-getIssueWorklog

Regards,

Vishwas

[Simon Maddahi]

Hey,

thank you a lot. 

It works fine. 

However, I always have to provide an ID to get the information. Do you know how I can automate this. like, how do I get all the ID's of all the operations ? Then I can just loop through them and catch the detail data in each case

Best Regards,

Simon

[Vishwas]

Hey @Simon Maddahi 

First try to fetch the issues by giving a query like this.

Method: GET Url: rest/api/2/search?jql="assignee=currentUser()"

or rest/api/2/search?jql="project=ABC"

This will list the issues of the query along with their ids/issue keys.

So catch them and pass to another GET query mentioned in above answer and run it through a loop.

Hope this helps !

Regards,

Vishwas

[Simon Maddahi]

Hey, i get an Error 400. Bad Request

i get following error by the API:

"an operator is expected before the end of the query"

[Vishwas]

Can you send the screenshot please

[Simon Maddahi]

[Vishwas]

I see there is problem with JQL, can you send me the JQL and command you are passing

[Simon Maddahi]

I do that
http://julietta.ikornet.de:8080/rest/api/2/search?jql=%22assignee=currentUser()

or what you need?

[Vishwas]

Hey @Simon Maddahi 

I did this way

curl -u username:pwd -X GET -H "Content-Type: application/json" http://35.233.178.116:8080/rest/api/2/search?jql="worklogAuthor=vishwas"

It gave all the issues that I have logged the work.

Regards,

Vishwas

[Simon Maddahi]

Hey,

i still getting an error and i don't know why because i use the same statement like you...

if i do http://My_Adress:8080/rest/api/2/search?jql="worklogAuthor=my_username"

i get the same error like in the screenshot above..

Bets Regards,

Simon

[Jakub Sławiński]

Simon, can you paste the whole command? Are you using curl, or some other client?

Please simply try (remove "):

http://My_Adress:8080/rest/api/2/search?jql=worklogAuthor=my_username

[Simon Maddahi]

i will try it out. Thanks. 

Ehm, no i am not using Curl. I am coding in ABAP (SAP) and use a Http Client. 

I send a request to this Link and then i am getting an response