Jira ServiceNOW Integration

[Kareem Hz]

Hi Everyone,

i want document about Jira ServiceNOW integration using REST API or Using webhooks.

Do any one have please provide me. 

Regards

kareem

[Jose Lobo (Solutions Architect at Exalate)]

Hey @Kareem Hz ,

I'm Jose, from the Exalate team.

Just like what @Petter Gonçalves mentions.

You can integrate Jira and ServiceNow very easily through an Exalate conneciton. 

You can connect any ServiceNow entity (Incidents, Service Request, Request Item, etc) to Jira issues in any project. You will be able to sync any field (custom or not) bidirectionally.

Let me know if this helps you in your solution search 🙂

[Petter Gonçalves]

Hello @Kareem Hz

Welcome to the Atlassian Community!

Basically, the integration between JIRA And ServiceNow can be performed by WebHooks using the articles below:

• https://confluence.atlassian.com/adminjiracloud/managing-webhooks-776636231.html (doc. for JIRA Cloud)
• https://community.servicenow.com/community/blogs/blog/2016/06/01/how-to-integrate-webhooks-into-servicenow (config on ServiceNow side)

Now, if you want to create your own script with REST APIs, you can refer to the following documentations:

Jira Cloud REST API 

Servicenow - REST API Reference 

Additionally, there are some third-party apps that perform this integration bidirectionally:

- ConnectALL ServiceNow adapter for Jira

- Exalate app 

Let me know if you have any questions.

[Kareem Hz]

thanks  Petter,

do u have work experience on the jira servicenow integration . let me know so that will connect.

[Getint_io]

Hi @Kareem Hz and @Petter Gonçalves ,

There is also a new app, a new alternative to Exalate and ConnectAll called getint.io:

https://marketplace.atlassian.com/apps/1223935/getint-for-servicenow-integration?hosting=server&tab=overview

Here, you can choose the hosting type - it works both on-premise and cloud, for any Jira version. The app is very fast and friendly. Plus... costs less. 

And obviously, it offers integration of statuses, comments, custom fields, and attachments, in both directions. You can go very advanced here, syncing just selected issues/incidents or all of them. And you can skip the sync of private comments. 

[Diana_Architect_ZigiWave]

@Kareem Hz , hello. Just want to add an alternative to what you might have been using for this integration. It's a no-code integration platform, called ZigiOps. It allows you to sync various fields (default and custom) and transfer different types of data. It read the schema dynamically and works bi-directionally. It will take you just a few clicks to make the Jira SNow integration.

Feel free to take a look at it and if you want to see it in action, you can always book a demo.

Diana (ZigiWave team)