Jira Support generated email shows jira address not the personal support ticket

[Tinashe.Nyakotyo]

Hi Jira Team 

We are using Jira for our support system, but there is an issue. Instead of the jira email address shown below, we want our company email address to be shown. What are the potential next steps?

Kind Regards 

[Ajay _view26_]

Hi @Tinashe.Nyakotyo 

Welcome to the Atlassian Community!

Please refer to the link below to customise email account

https://www.atlassian.com/itsm/service-request-management/transitioning-from-email-support

[Tinashe.Nyakotyo]

Hi There 

I attempted to this, but my user can't edit. Is this expected. Any suggestions would be appreciated.

[Tinashe.Nyakotyo]

Hi @Ajay _view26_ 

I hope everything is well with you. I attempted to change the email address but encountered the problem described above. 

Kind Regards

Tinashe

[Ajay _view26_]

HI @Tinashe.Nyakotyo 

I see from the image attached that the microsoft account is connected ... When you say "encountered the problem described above" can be more specific ?

As from the image I dont see any problem

Cheers

Ajay

[Tinashe.Nyakotyo]

Hi Ajay 

It seems when we reply happens the email is usernamejira@xxxx.atlassian.net  can be changed to support@companyname.com 

Kind Regards

Tinashe