Jira User have no rights on startup-jira.sh how can i fix this

[Ralf Thmas]

Hello,

the User Jria has no rights for startup-jira.sh

How can i fix this.

Greets

Ralf

[Nic Brough -Adaptavist-]

"su - jira not work" suggests the Jira user is set up correctly, as a non-login user.

You can change that by (carefully) editing /etc/passwd to change their shell.  Change it back when you've finished the test.

[Ralf Thmas]

hello

what should i do ? Why change shell ?=

there is jira:x:1002:1003:Atlassian Jira:/home/jira:/bin/sh

Greets

Ralf

[Nic Brough -Adaptavist-]

Hmm, that looks ok to me.

What exactly do you get when you try

su - jira

[Ralf Thmas]

than i get an

$

[Robert Wen_Cprime_]

That's the prompt for the jira user.  The su command is working.

From there, you should see if you can run /opt/atlassian/jira/bin/startup.sh from that prompt.

[Ralf Thmas]

still permission denied

[Nic Brough -Adaptavist-]

What does 

ls -l /opt/atlassian/jira/bin/start*

show us?

Also, can you try

head -10 /opt/atlassian/jira/bin/startup.sh

[Ralf Thmas]

Hello,

i get this

Greets

Ralf

[Robert Wen_Cprime_]

For the ls command, there needs to be a space between "ls" and "-l"

[Ralf Thmas]

ok. No permission

Greets

Ralf

[Robert Wen_Cprime_]

As the jira user, can you type "id" and show the output?

[Nic Brough -Adaptavist-]

I think there's a 99% chance that the files and/or directories are owned by the wrong account (probably root)

Can you check the first command when using su or logged in as root?

[Ralf Thmas]

you mean that command ?

[Nic Brough -Adaptavist-]

Ok, so those permissions are utterly snarfed-up, but in a way that should actually be letting you do what you're trying to do.  Only other thing is that it might be the directory, so can you show us

1. ls -l /opt/atlassian
2. ls -l /opt/atlassian/jira 
3. id

For 1 and 2, do it as root.  For 3, as @Robert Wen_Cprime_ said, run it while logged in as "jira"

And the "head" command is telling us something different again to the error message, but let's not worry about that yet

[Ralf Thmas]

Hello,

the commands

[Nic Brough -Adaptavist-]

We can't see what you are doing with half of those, there's four answers instead of three, and the first answer was to the third question but run for the wrong user.

Please, run questions 1 and 3 again, as the users asked for (your long screenshot shows us what you did and the results perfectly for question 2)

[Ralf Thmas]

the user was the root ?

[Nic Brough -Adaptavist-]

Yes.  And I explicitly asked you to run one of the questions as another user, not root, as did Robert.

[Ralf Thmas]

what can i do to fix ?

[Nic Brough -Adaptavist-]

I cannot tell, I do not know what you are getting when you try to run the commands as the right user.

Could you try running my questions 1 and 3 while logged in as your "jira" user, as I asked before?  What do they do?

[Ralf Thmas]

Hello,

yes . Still no Permission

Greets

Ralf

[Nic Brough -Adaptavist-]

Ok, so again, the "permission denied" when you try the "ls -l /opt/atlassian/jira" means that the jira user does not have the right to read that directory.

Assuming your jira user is the user with which you want to run Jira, then the most simple answer is to change the ownership of the jira installation and jira home directories so that jira is the owner of them.

I do not know what you have set up for Jira's home (data) directory, so I can't give you a copy-and-paste for one of the two commands to run, but you need to:

As root, run these two (while Jira is not running):

• chown -R jira:jira /opt/atlassian/jira
• chown -R jira:jira /<where-ever the jira data directory is>

As a worked example, one of my machines has a Jira installed like this:

nic@machine:/opt$ ls -l
drwxr-xr-x 14 charlie charlie  4096 Nov 29  2019 confluence
drwx------ 20 charlie charlie  4096 Nov 19 06:26 data-conf
drwx------ 14 charlie charlie  4096 Nov 19 06:31 data-jira
drwxr-xr-x 15 charlie charlie  4096 Oct 12  2019 jira
drwxr-xr-x  3 drone drone  4096 Nov 16 00:50 scripts

Now, I run both Jira and Confluence as a user called "charlie", I'm showing you a slightly over-complex example because it helps a bit with context.  You can see where the directories are for install and data for both systems here.

If I wanted to run Jira as the Jira user, as you do, I would need to run (as root), these two commands (as the ones I've given above)

• chown -R jira:jira /opt/jira
• chown -R jira:jira /opt/data-jira

[Girish_Shenoy]

refer https://www.guru99.com/file-permissions.html

you can use chown and chmod commands to change the owner and give appropriate permissions. Please see the detailed examples from the link above.

[Ralf Thmas]

hello,

yes file permissions on User jira. But not work

[Nic Brough -Adaptavist-]

You've probably either installed it as the wrong user, or you've run something as the wrong user, and it's changed the ownership or permissions.

This isn't really an Atlassian issue - the permissions on the files on your server are up to you, but I think you'll find that what ever you have done, you have ended up with files in the installation that have mixed ownership - probably scattered between "jira" and "root", as that's the usual culprit for this problem.  The simple fix for this would be to run

chown jira:jira -R /opt/atlassian/jira/*

chown jira:jira -R <where-ever your jira home directory is>/*

[Ralf Thmas]

Hello,

i set the rights . But still can not start

[Robert Wen_Cprime_]

Your Jira user is the owner of /opt/atlassian/jira and everything below, right?

[Ralf Thmas]

yes i think . I did chown jira:jira -R /opt/atlassian/jira/*

[Robert Wen_Cprime_]

Try running this as the Jira user.

From root: 

su - jira

/opt/atlassian/jir/bin/start-jira.sh -fg

[Ralf Thmas]

Permission denied

[Robert Wen_Cprime_]

Can you give the output of "ls -al" on /opt/atlassian/jira/bin ? Please send as a screenshot.

[Ralf Thmas]

[Ralf Thmas]

But  su - jira not work ! this is from root

[Robert Wen_Cprime_]

Can I see the error?

[Ralf Thmas]

what error you mean. In First Description this one ?