Jira & Confluence Email Notifications have changed

[Chase_Brantley]

Recently our email notifications have changed in formatting. I am trying to figure out how to get back to the way they used to look for both Jira and Confluence. Has anyone had this issue and know how to fix it?*The top image is how we used to receive email notifications the bottom image is how we now receive email notifications. It looks like this change occurred on 6/12/18.

[AhmadDanial]

Hi, Chase.

Specifically for JIRA, you should be able to check if you have made any changes to your Email Type preference as mentioned in the Email HTML formatting. For example:

As for Confluence, the format of the email notification is defaulted to HTML and there is no feature available to change it to plain text unlike JIRA. For now, we have the following Suggestion created to keep track of this:

• CONFSERVER-36974: Option to Send Plain Text Emails Instead of HTML

unless you change something in the backend or if you are running an older version of Confluence - Subscribing to Email Notifications of Updates to Confluence Content (2011 content for Confluence 3.5). 

Can you please confirm what version of Confluence are you currently on and verify if there was any customization done from the backend?

[Chase_Brantley]

I believe this is the version: 

Confluence 1000.0.0-3fd7d9a8d47

We are using Roadmap Planner and the emails are coming through with text like this:

%7B%22title%22%3A%22Roadmap%20Planner%22%2C%22timeline%22%3A%7B%22startDate%22%3A%222018-07-12%2000%3A00%3A00%22%2C%22endDate%22%3A%222019-06-12%2000%3A00%3A00%22%2C%22displayOption%22%3A%22MONTH%22%7D%2C%22lanes%22%3A%5B%7B%22title%22%3A%22Digital%20270's%20(Soft)%22%2C%22color%22%3A%7B%22lane%22%3A%22%23f6c342%22%2C%22bar%22%3A%22%23fadb8e%22%2C%22text%22%3A%22%23594300%22%7D%2C%22bars%22%3A%5B%7B%22id%22%3A%2234cdfa99-9570-469b-9acd-4a97fe2c3c7a%22%2C%22title%22%3A%22Web%20Capabilities%20(Sushil)%22%2C%22description%22%3A%22270's%20will%20need%20to%20be%20accessible%20from%20our%20website%20so%20that%20clients%20can%20run%20VOBs.%22%2C%22startDate%22%3A%222018-07-13%2006%3A39%3A12%22%2C%22duration%22%3A2.6336633661887694%2C%22rowIndex%22%3A0%2C%22pageLink%22%3A%7B%22id%22%3A%2273203724%22%2C%22spaceKey%22%3A%22PR%22%2C%22title%22%3A%22Digital%20Web%20Capabilities%20270s%20(Soft)%22%2C%22type%22%3A%22page%22%2C%22wikiLink%22%3A%22%5BDigital%20Web%20Capabilities%20270s%20(Soft)%5D%22%7D%7D%2C%7B%22id%22%3A%22522280df-991d-48a2-9869-455fe651c0fd%22%2C%22title%22%3A%22Mobile%20Capabilities%20(Patrick)%22%2C%22description%22%3A%22Digital%20270s%20need%20to%20be%20available%20to%20our%20clients%20via%20the%20mobile%20application.%22%2C%22startDate%22%3A%222018-07-16%2015%3A40%3A59%22%2C%22duration%22%3A2.732673267249104%2C%22rowIndex%22%3A3%2C%22pageLink%22%3A%7B%22id%22%3A%2273236496%22%2C%22spaceKey%22%3A%22PR%22%2C%22title%22%3A%22270s%20Mobile%20Capabilities%20(Soft)%22%2C%22type%22%3A%22page%22%2C%22wikiLink%22%3A%22%5B270s%20Mobile%20Capabilities%20(Soft)%5D%22%7D%7D%2C%7B%22id%22%3A%2204662411-0a5c-4f8a-829c-080c79b508da%22%2C%22title%22%3A%22Active%2FIn-active%20Policy%20Checks%20(Sushil)%22%2C%22description%22%3A%22This%20feature%20will%20enable%20a%20customer%20to%20find%20out%20if%20a%20policy%20is%20still%20active%20while%20under%20their%20care%20so%20that%20billing%20will%20not%20be%20interrupted.%22%2C%22startDate%22%3A%222018-07-20%2015%3A26%3A43%22%2C%22duration%22%3A2.3762376235812424%2C%22rowIndex%22%3A1%2C%22pageLink%22%3A%7B%7D%7D%2C%7B%22id%22%3A%22fd8a9596-3e47-4645-9e98-87a1f7ec8c0b%22%2C%22title%22%3A%22Track%20Co-insurance%20%26%20Deductibles%20(Sushil)%22%2C%22description%22%3A%22This%20feature%20will%20track%20the%20deductible%20and%20co-insurance%20during%20a%20clients%20stay%20at%20the%20facility.%22%2C%22startDate%22%3A%222018-07-20%2022%3A48%3A42%22%2C%22duration%22%3A2

[AhmadDanial]

Hi, Chase.

Thanks for confirming the usage of macro that you are using. I ran a check through the public issue tracker and came across the Suggestion related to the scenario you explained, specific to the Roadmap Planner:

• CONFSERVER-36732: Roadmap Planner macro does not render in notification emails

I encourage you to visit the suggestion page linked above and click the Vote and Watch links near the top right to show support for the feature. By doing this, it will ensure you are proactively informed of progress and updates going forward.

Feedbacks are also appreciated. You can do this by leaving a comment on the ticket as this helps us prioritize & understand the use case of the feature request.

[Chase_Brantley]

Thank you!

Currently whenever I update our Product Roadmap users that I have added to watch this page (stakeholders, product owners, department heads) get an email whenever something is updated. Unfortunately, that email is not useful. It is important to our organization to have everyone on the same page in regards to our company direction and right now they are not actively using confluence so the best way to update them is via email.

Thanks!

[AhmadDanial]

Hi there, Chase.

You are most welcome. With that being said, I agree with you that email will be the viable method since there is no available workaround mentioned in the suggestion I shared. Let me know if you have any other concerns that you would like to bring up. Else, feel free to accept my answer as the solution.