Jira and Uploading Images

[Tim Maler]

For whatever reason jira never shows the images we upload. It only shows the screen shot name. Extremely frustrating. Bitbucket works perfect but lira no so much. Is there a setting that i do not know about.

Any help is greatly appreciated.

[Ismael Jimoh]

Hi @Tim Maler

Do the attachments appear in the issue and just not in comments they are added to?

If the former can you check that JIRA has the appropriate permission to read attachments from your home directory?

/var/atlassian/application-data/jira/data folder 

Make sure the person who started JIRA or who is running JIRA has the read permission on this folder.

[Tim Maler]

In both places it just shows the image name. Its odd meaning when you first upload the image it shows but after you click save its just the name.

[Tim Maler]

hmm i just switched to the old view and i see an attachment box with images so maybe its an issue with the new UI view. 

[Ismael Jimoh]

Please check the directory permission that is indeed very odd.

Can you right click the attachment in browser and inspect the element. Switch to network tab and check the response when you refresh the page?

This could help hint what is going on, also check your log for errors.

[Ismael Jimoh]

Thanks for sharing @Tim Maler.

Glad you were able to resolve it.