Jira application is unable to access with an SSO authentication

[Praveen]

Hi Team,

We are unable to access Jira application since 18 hours. I raised one support ticket there is no response from you and not provided any solution till now.

We are getting following error. and the logs are looks fine. But unable to access after taking bit time to buffer and getting below error.

Please find the resolution and share it with us ASAP.

Regards,

Praveen. 

[Mohanraj Thangamuthu]

Hello, Good day. Please raise this query in our Atlassian Guard community forum as well. https://community.atlassian.com/forums/Questions/qa-p/atlassian-guard-questions

Also please share the ticket number that you have created with our support team. Thanks

[Praveen]

Ticket query raised:

https://community.atlassian.com/forums/Questions/Jira-application-unable-to-access-via-SSO/qaq-p/3020064#M6092

[Mohanraj Thangamuthu]

Thanks. Have you also created a ticket with our support team?

[Praveen]

Can you share me the support link here?