Jira assignment groups

[Jac Barac]

Hey folks,

We run a Service Desk project, with multiple teams. 

I am looking to replicate the "Assignment group" function which can be found in tools like Service Now. 

The way this works is:

1. there should be a field (under people) in which we can add team groups

2. To assign a ticket to an individual, you must first select a group

3. The assignee can only be an individual from that specific group

4. If you change the group, you muse change the assignee. 

I've kinda found how to do this in Jira cloud but I cannot find any such instructions for Jira DC. 

Any help would be greatly appreciated. 

[Anna Hryhoruk _Appfire_ · Accepted solution]

Hello @Jac Barac ,

I think this can be done using the Power Scripts app. 

There is no exactly the same example, but I will share a few similar ones below. Power Scripts has its own scripting language (SIL) which allows you to write the script per your needs and use case. 

Here are a few examples of scripts that manage the assignment process. 

Limit the assignee to a specific group - this one is implemented as a validator, so I am also adding some documentation about SIL Validators Writing Conditions Validators and Post Functions 
Assign users based on a decision table using SIL 

Hope you`ll find it helpful :) 
Anna

[Jac Barac]

Thank you @Anna Hryhoruk _Appfire_ ,

This might work for me. Thank you for all your help!

[Priti Soni]

Hi @Jac Barac ,

I wonder how you achieve this in jira cloud . Can you please share me the method or possible ways for the same .

 Help is Much appreciated .

@Anna Hryhoruk _Appfire_  : also you can suggest me how this is possible in jira cloud 

[Anna Hryhoruk _Appfire_]

Hello @Priti Soni ,

Validators and Conditions from Power Scripts function slightly differently on Jira Cloud. Instead of SIL scripts, they utilize Jira Expressions, though it's still entirely possible to implement functionality similar to your use case.

For instance, you can use pre-built templates for Validators, such as the "Assignee must be in group" template. Additionally, you can create custom validators using Jira Expressions syntax. To simplify this, you may also use an existing expression from a template and slightly modify it according to your specific requirements, rather than creating it entirely from scratch. You can find these templates available when configuring validators or conditions within your workflow transitions.

Adding some documentation that you may find helpful: Workflow Automation -Conditions and Validators  

Best regards,
Anna

[John Funk]

Hi Jac - Welcome to the Atlassian Community!

You will not be able to do this out of the box. You can create a custom field based on a group. But you can't control the assignee based on people in the group. You might be able to do that or get close with the ScriptRunner Behaviours plugin though. 

[Jac Barac]

Hi John,

Thank you for your answer. 

I know this cannot be done out of the box and will require some scripting. I'm just looking for some guidance on how it would be best to approach this, in broad strokes. 

[John Funk]

I think you will need to try with the Behaviours app. That's the only thing that I know of that will even come close. 

[Jac Barac]

Thank you for your reply John! much appreciated

[John Funk]

You are welcome!

[Joey]

Hi @Jac Barac, welcome to the Atlassian Community!

In Jira, tasks can only be assigned to a single assignee. However, if you need to assign a task to multiple team members, you might want to install a plugin that supports this feature.

I recommend you should try our TeamBoard ProScheduler plugin, which is available for both Cloud and DC. It allows you to assign tasks to multiple members, set specific work hours for each, and schedule a task multiple times don't need to duplicate tickets.

Feel free to check it out! If you need any help, you can reach us at atlassian@devsamurai.com or book a live demo for help.

[Jac Barac]

Hi @Joey

Thank you for your answer. 

The issue is not assigning a task to multiple people but rather having multiple teams working in the same Jira project, and using "assignment groups" to differentiate who should pick up a task. 

While it's a very nifty plugin you have there, I don't think it answers my specific problem.

Thank you again for answering. 

[Joey]

Ah, I got your point.

I'm not sure our other plugin TeamBoard TimePlanner fully aligns with your needs, but feel free to reference our solution:

• You can create multiple teams within the plugin, with members able to belong to one or several teams.

• To assign a task to a specific member, you’ll need to navigate to the team they are part of.
• On the team board, you can filter tasks by project, status, etc, then drag and drop tasks to assign them to team members. Or create new task directly on the board

• You can able to view all team schedules on a single board to identify who is responsible for each task.