Jira automation rules to clone an issue in two Jira instances

[Israel Gonzalez Caballero]

Hello,

I track a customer project in one Jira server and have sometimes Feature Requests to the product owner of our testing environment. He tracks all open issue on a different Jira server.

To minimize overhead I would like to automate the process of requesting features and still be able to track the relevant features in my project. I checked JIRA Automation functionality and there is the possibility to clone an issue to another project on the same Jira server.

Do you know if there is any possibility to clone an issue from one Jira server to another Jira server?

Or if this functionality only works on the same Jira instance.

Thank you in advance.

[Trudy Claspill]

Hello @Israel Gonzalez Caballero 

Welcome to the Atlassian community.

The Clone Issue action doesn't support selecting a Jira instance for the new issue. It is designed for cloning issues within the same system.

You could use the Send Web Request action to call the JIRA REST API on the other system for creating an issue.

You can look at third party plugins that can help with copying/cloning issues between Jira instances.

[Israel Gonzalez Caballero]

Hello @Trudy Claspill ,

Thank you for the information, I really appreciate it, I will review this information with my team. Best regards,

[Gor Greyan]

Hi @Israel Gonzalez Caballero ,

Automation doesn't support issue cloneing from one instance to another, also that Clone action is cloneing ticket inside the same instance.

---

You can use the following akternatives.

1. Using Send Web request action and using Rest API to create ticket in 2nd instance.

2. Using 3rd part plugins from Marketplace. I am using this one, which provides also field mapping, linking and etc.

https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-issues-projects-and-epics?tab=overview

Thanks.

[Clara Belin-Brosseau_Elements]

Hi @Israel Gonzalez Caballero

And thank you @Gor Greyan for mentioning Elements Copy & Sync, indeed our app can help you automatically clone issues across server projects ver easily.

Don't hesitate to check the documentation and try the app for yourself (its free during 30 days), it’s really quick and easy to set up.

[Israel Gonzalez Caballero]

Hello @Gor Greyan and @Clara Belin-Brosseau_Elements ,

Thank you for the information, I really appreciate it, I will review this information with my team to analyze what is the best option to the project.

Best regards,

[Gor Greyan]

Hi, Dear @Israel Gonzalez Caballero

After the review, please also accept the answer if it is helpful. :)