Jira automation sends email duplicates

[Yuliia Vyborova]

Hello Community!
I created Jira automation that sends Lookup issues at a scheduled day and time to my email.

   

When I test the automation and at scheduled time, I get ~30 duplicated emails (see screenshot below)

Does anyone know how to fix this?

[Bill Sheboy · Accepted solution]

Hi @Yuliia Vyborova 

Does your scheduled trigger have JQL?  If so, that would explain the multiple emails.  Please try removing the JQL from the trigger and only use the results of the lookup issues action to have a single email.

Kind regards,
Bill

[Yuliia Vyborova]

Yes, I checked 'Run a JQL search and execute actions for each issue in the query was'. Now I get one email! Thanks a lot!!!

[Jacob Jonathan Muzulu]

Thanks @[deleted]. I was having a similar problem and now after unchecking the Schedule JQL the system is sending only one email with all the issues passing the Lookup JQL.

[Vikrant Yadav]

Hi @Yuliia Vyborova In email body, I think you used wrong lookup issue syntax, try this :- 

{{#lookupIssues}}
* {{key}}-- {{summary}} -- {{assignee}}
{{/}}

[Yuliia Vyborova]

{{assignee}} returns field ID, not name. What syntax should I use then?

[Yuliia Vyborova]

I tried {{assignee.displayName}} and it worked. Thanks again!

[Vikrant Yadav]

Glad to hear we are able to help you out :)