Jira configure database failed

[Damian]

Hi,

I haved installed jira, but when i open the setup page en fill in the database configuration. The pages loads forever and in the logs i see a out of memory exception.

"(java.lang.OutOfMemoryError: unable to create new native thread)"

Does anyone know how to fix this?

Damian

[Grigory Salnikov · Accepted solution]

Hello @Damian 

Please, check the following article:

https://confluence.atlassian.com/jirakb/jira-server-throws-outofmemoryerror-unable-to-create-new-native-thread-224397455.html

[Damian]

Hello @Grigory Salnikov

Thank you for your help. Unfortunalety the link you describe does not fix the problem. 

I followed every step but the jira keeps showing me the error page  and the logs still says the error as described above.

I run jira in a virtual machine, is it possible the problem lays there?

[Grigory Salnikov]

Hi @Damian !

Yes, it might be the issue. How much free RAM does your server have? You can check it using the following command:

free -m

[Grigory Salnikov]

Also, have a look at some recommendations here: 

https://community.atlassian.com/t5/Confluence-questions/OutOfMemoryError-unable-to-create-new-native-thread/qaq-p/1096028

it might help

[Damian]

Hi @Grigory Salnikov

The virtual machine has 7.4 gb ram left, i do not have access to host machine. (It is hosted by strato.nl) 

[Damian]

Hi @Grigory Salnikov

The article jou provided has fixed the problem. Thank you for your help, your amazing.

[Grigory Salnikov]

Hi @Damian !

I'm glad it worked and you're always welcome.

Have a nice day!

[Adrian Stephen]

Hi @Damian 

You can increase the heap size following the steps here:

• https://confluence.atlassian.com/adminjiraserver073/increasing-jira-application-memory-861253796.html

If you are increasing the heap size to be more than 4gb, we recommend using G1GC as it is more efficient for instance with larger heap

• If you interested to know more about G1GC, please refer to:
   http://www.oracle.com/technetwork/articles/java/g1gc-1984535.html
• https://www.infoq.com/articles/tuning-tips-G1-GC

To use G1GC, please add this parameter to the JVM arguments as per Setting properties and options on startup and then restart JIRA

-XX:+UseG1GC 

(i) Restart JIRA for the changes to take effect.  

[Damian]

Hey @Adrian Stephen

Thank you for your help, unfortunately increasing the heap size doesnot fix this problem. I have raised the heapsize to 4gb. Which should be enough i think, as this is a fresh installation with no users and projects yet. 

If it helps, in the logs i see error that the navigation plugin could not be loaded. Maybe the problem lies there?

[O]

Sounds like you need to increase the amount of RAM you have allocated on the server. The link below may be of some help:

https://confluence.atlassian.com/doc/server-hardware-requirements-guide-30736403.html

I recommend increasing the RAM, restarting and running the installer again.