Jira dashboard is blank/empty

[Defny]

Hi,

We are experiencing issue with our jira dashboard. Since yesterday we donot see our dashboard. I checked all the plugins, restarted the jira service, re-indexed but still no luck. Kindly help us on this.

Thank you in Advance.

[Nic Brough -Adaptavist-]

Could you describe "do not see our dashboard"?  Blank screen?  Menu, but nothing in the body?  Empty gadgets?  Anything wrong with the gadget titles?  etc?

[Defny]

yes. it is blank in the body. Please refer the screenshot.

[Defny]

kindly help me on this. 

[Nic Brough -Adaptavist-]

That's a symptom of a broken index.

As you've said you have already tried re-indexing, I would suggest that there's something wrong with the indexing.

What do your logs say

1) When you visit the dashboard

2) When you try a full re-index (not background or project, do everything)

Also, can you search for anything and get a result?

[Defny]

i performed background reindex. shall i try the full one?

[Nic Brough -Adaptavist-]

Yes, and remember to read the log to see what it is doing.

[Defny]

The full reindex didnot help us. We see Support tools plugin is causing issue after the update. Could u please help on this.