Jira dont send notification

[LiquidezCorporativa]

[Brant Schroeder · Accepted solution]

In the admin tools go to System -> Notification Helper.  Here you can plugin a user, issue and select the notification.  It will tell you if the notification will fire or not.   If it will not is should identify the issue.

[LiquidezCorporativa]

Jira does not report problems and does not send the email.

Note: the email of Creation of the incident arrived successfully

[Brant Schroeder]

Is this a Jira Software Project or a Jira Service Desk Project?

[LiquidezCorporativa]

Jira Software Project

[Brant Schroeder]

Can you share the workflow and which transition is not producing a notification?  Are others getting notified that are in the group or just one user?  Who is updating the issue when this user does not get notified?

[LiquidezCorporativa]

Can you share the workflow and which transition is not producing a notification?

Are others getting notified that are in the group or just one user?

 Who is updating the issue when this user does not get notified?

[Brant Schroeder]

Can you add assignee back to the notification scheme and test again.

[LiquidezCorporativa]

No funciona! Elimine de las notificaciones y volví a asignarlos

El resultado fue el siguiente:

Después se crea la incidencia SOP-4, se agrega un comentario y se termina la incidencia

Se sigue teniendo el mismo Efecto, Al crear y comenta FUNCIONA MUY BIEN. AL TERMINAR LA INCIDENCIA NO FUNCIONA

[Brant Schroeder]

So all users in the group are not being notified when the issues is resolved or closed?  Can you please share the post-functions on the transition from to do -> Done

[LiquidezCorporativa]

No se notifica a ninguno, ni al informador, ni responsable, ni al grupo. 

[Brant Schroeder]

I need you to edit the workflow and click on the transition.  This will allow you to see the post functions of the transition.  I believe this is where the issue is.  

This is what I need:

[LiquidezCorporativa]

[Brant Schroeder]

So in the workflow it is firing the generic event when you close it.  Is that same group added to the notification scheme on Generic Event?

[LiquidezCorporativa]

Así se soluciono!!! Muchas gracias!!

[Brant Schroeder]

That works also.  Sorry I took so long I thought just the one user was not getting notifications not everyone in the group.  Please accept the answer.

[LiquidezCorporativa]

Any other suggestions?