Jira email notifications are showing username instead of full name after recent upgrade

[Anthony Pomtree]

We just updated from v8.17.1 to v8.20.1, and now whenever the use of an @mention is used for an issue comment, the email shows the username instead of the person's full name.

For example, it might say:

Hey johndoe and janedoe, you are correct about the calculation.

When instead, it should be showing:

Hey John Doe and Jane Doe, you are correct about the calculation.

[Tinker Fadoua]

@Anthony Pomtree  did you try to run an indexing after the upgrade?

[Anthony Pomtree]

Yes, a re-index was performed.

[Anthony Pomtree]

I should note, this also performed an upgrade to Crowd (from 4.3.5 to 4.4.0).

[Tinker Fadoua]

@Anthony Pomtree  Upgrading Crowd shouldn't be an issue. Are your notifications working fine? How about log in to the application? no one reported any issues.

Meanwhile I am looking for more solutions, shouldn't take longer than tomorrow.

Best,

Fadoua

[Anthony Pomtree]

@Tinker Fadoua- notifications are going out normal (less the username/full name issue).  No issues logging into the application either.

[Gordon Rutherford]

Hi Both

I am also seeing the same behavior after upgrade to Jira DC 8.20.1 yesterday. When a person is mentioned  on a Jira comment the full name is visible as expected in Jira but for users  via our active directory they are a "q123456" username and this is what displays on the notification email as below. First image is in Jira where mention is made to Sheron - second is how it displays in email notification with her q1450164.

This is a bug surely?

Regards

Gordon

[Anthony Pomtree]

@Tinker Fadoua- any luck with a solution?

[Tinker Fadoua]

@Anthony Pomtree  Trying to find a way to index users only, which is possible in Confluence. I am still looking. I really apologize for taking time.

[Gordon Rutherford]

Hi

Work around from Atlassian

Hi Gordon,

Thank you for contacting Atlassian support. In this case you reported an issue where email notifications with user mentions were displaying people mentioned with their username instead of the display name.

The issue you found is a known bug and you can find more information the known bug here:

• @mention email notifications show username instead of full name

Note:   This behavior does not happen when:

• 'Batching email notifications' is enabled
• Emails are flushed from the Mail Queue

Workaround

• Enable 'Batching email notifications' and set the interval to 2 minutes to minimize change.

In order to see progress of the known bug please add yourself as a watcher, you will then be automatically be updated on any status change. To understand more about how our bug policy works, you could go through the Atlassian Server Bug Fix Policy.

Please let me know if you have any questions or concerns about this.

Kind regards,

Mark

[Tinker Fadoua]

The issue is not resolved yet

[Anthony Pomtree]

Thanks for the info @Gordon Rutherford