Jira estimate input fields have disappeared from quick view in backlog

[Paul van den Dool]

Since a few weeks, the estimate fields in the quick view (split view) of our backlog are gone.

For privacy reasons, I can't share a screenshot of the spot the input fields are missing, but picture the backlog with the quick view in a split view on the right. With at the top the breadcrumbs (project/ticket key) and below it the title of the ticket.

Below that we used to have two input fields. One for the original estimate and one for the remaining estimate.

Without any changes to the board configuration, these two fields have disappeared. When searching for an answer I only found answers to similar questions saying the Estimation in the board configuration should be set accordingly. But as far as I can see, we've set it correctly.

I've tried adding "original estimate" as a custom field in the card layout tab, but that didn't give the expected result.

And further Googling only returned the same answers: estimation in the board configuration is wrong.

Does somebody know what we are doing wrong?
Or might this be an issue with Jira?

[Petter Gonçalves · Accepted solution]

Hello Paul,

Sorry to hear you are facing this problem.

I believe the fields and the view you are talking about are the ones displayed in the screenshot below. Is that correct?

That fields are displayed like that in previous versions of Jira, however, in new JIRA Version those fields are displayed as any other system fields under the issue details:

That being said, can you please confirm what is the current Jira version you are using and if any upgrade was performed recently?

If that's not the case, please check the following:

1 - Confirm if the fields are properly added to your screens under project settings > Screens

2 - Try to use a different browser and check if the problem reproduces.

Additionally, could you please maybe hide your sensitive data and provide us a screenshot displaying the format of your board view? 

Let us know if you have any questions.

[Paul van den Dool]

Thank you for the reply.
I can't find the proper field under settings > screens. But I've asked the system admin to run an update soon so we'll see if it works properly for us in the new JIRA version.

[Petter Gonçalves]

Ok, Paul.

Let us know if you still facing the same problem after the update.

[Paul van den Dool]

It took a little while for the responsible person to perform the update, but it's done and the fields are back :)

[Petter Gonçalves]

Thank you for letting us know, @Paul van den Dool

Have a nice day! :)