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Jira instance seems broken (Regular users logged out / Access limited for Admins)

Kobby Owusu
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 2, 2025

We are on a Free Jira plan. amatsii.atlassian.net
The last 4 days, our Jira instance seems to be broken

  • Only Admins can view our issues (work items) in the list 
  • Both Admins and Regular users cannot access our Kanban Board

Jira Broken 03.png

This is what we see when we view Jira under our list of products

Jira Broken 01.png

Attempting to create a new Kanban board shows these errors

Jira Broken 02.png

Does anyone have an idea how we can attempt to resolve this?

2 answers

1 accepted

2 votes
Answer accepted
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 2, 2025

Hi @Kobby Owusu 

It looks like Jira has been suspended on this site.  I created a ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/35/CA-3504157

Someone from our support team should be able to help you in that support request.

Andy

Kobby Owusu
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 5, 2025

Thank you. The issue has been resolved by your support team. 

0 votes
Manoj Gangwar
Community Champion
May 2, 2025

Hi @Kobby Owusu Welcome to the Community!

It could be due to the maintenance. Please track it here. https://jira-software.status.atlassian.com/

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