Jira is not detecting states as open

[Laura Vallejo]

After some configurations in Jira, when I click on one project it is no able to see the issues. I think Jira takes them as close.

How could I fix it?

Thank you!

[Yogesh Mude]

HI @Laura Vallejo

After some configurations in Jira

What you have been done the changes to the existing system?

when I click on one project it is no able to see the issues.

Are you able to see the issues other than the Open Status?

[Laura Vallejo]

Configurations: As far as I remember, I was configuring Field configuration schemes.

Yes. If I change the filer to for example "Done issues" I can see the "Closed".

Is there any configuration related to states that can affect here?

This is the main workflow:

Thanks!

[Yogesh Mude]

Ok, if you are able to see the issues with Closed status then check the below JQL.

Project = xyz and status not in (Closed)

[Laura Vallejo]

That works:

Is maybe related to translations? ¬¬ 

[Yogesh Mude]

Nope, As you shared the workflow earlier, whenever user will create the issue it will go to Open status only.

Now check JQL with status = open

[Laura Vallejo]

[Yogesh Mude]

HI @Laura Vallejo

Open status issues are showing, right? but if you see in both the attached image BIO-106, BIO-107, and BIO-114 Is showing in both...means status != open and status = open. so here might be you someone has renamed the status name.

Is this same workflow is shared with other projects as well?

[Laura Vallejo]

I think both filters are working perfect. 

I translated the states. I definitely think it is something relatived to tranlations. And yes, this workflow is showed in 2 projects.

[Yogesh Mude]

Yeah, might be the issue with Translation.