Jira issue created through code not visible in Jira board

[Shrikant Katagi]

I am working on automating Jira ticket generation through code whenever a form submission fails. Though getting SuccessStatusCode from response, I am unable to view the created issue anywhere (Backlog or Active) in Jira board. Below is the code:

static async Task generateJiraTicket()
{
string jiraUrl = "<jiraUrl>";
string username = "<email>";
string apiToken = "<generated_token>";

// Create JSON payload for the new issue
string issueData = @"
{
""fields"": {
""project"": { ""key"": ""<Key>"" },
""summary"": ""Sample Jira Ticket for Forms"",
""description"": ""Form submission failed."",
""issuetype"": { ""name"": ""Bug"" } 
}
}";

using (HttpClient client = new HttpClient())
{
client.BaseAddress = new Uri(jiraUrl);
client.DefaultRequestHeaders.Accept.Add(new MediaTypeWithQualityHeaderValue("application/json"));
client.DefaultRequestHeaders.Authorization = new AuthenticationHeaderValue("Bearer", Convert.ToBase64String(Encoding.UTF8.GetBytes($"{username}:{apiToken}")));

try
{
// Send a POST request to create the issue
HttpResponseMessage response = await client.PostAsync(jiraUrl, new StringContent(issueData, Encoding.UTF8, "application/json"));

if (response.IsSuccessStatusCode)
{ 
string responseBody = await response.Content.ReadAsStringAsync();
Console.WriteLine("Issue created successfully!");
Console.WriteLine($"Ticket URL: {response.Headers.Location}");
Console.WriteLine($"Response content: {responseBody}");
}
else
{
Console.WriteLine($"Failed to create issue. Status code: {response.StatusCode}");
string errorResponse = await response.Content.ReadAsStringAsync();
Console.WriteLine($"Response content: {errorResponse}");
}
}catch (Exception ex)
{
Console.WriteLine($"Response content: {ex}");
}
}
}

Am I missing something? Can someone help on this?

[Trudy Claspill]

Hello @Shrikant Katagi 

Welcome to the Atlassian community.

Do you get the issue key for the created issue as part of the response?

Are you able to view the issue directly in Jira based on that key?

If so, have you confirmed that the issue you created actually matches the filter used for the board? And is the issue set to a Status that is mapped to a column in that board?

[Shrikant Katagi]

Hi @Trudy Claspill 

I am not getting the issue key in the response, so not able to view the issue directly in Jira based as well.

[Trudy Claspill]

What response are you getting?

[Shrikant Katagi]

The issue was with the API token as this need to be authenticated by Jira admin team.