Jira issues not loading in navigation bar, accessing an individual project shows grey sidebar

[Bongani Hermans]

Hi Team,

We testing a migration of Jira/Confluence. We have migrated data from one server to another server.

We have restored data using the backup.xml file. All projects and issues have been restored but when searching issues in nothing display's.

Issues : Projects visible but issues are not listed.

Create button : Renders an error 

View project : Side bar is greyed out

We have ran a re-index and restarted jira but error still persists.

Kindly please advise.

Regards,

Bongani

[Bongani Hermans]

.

[Radek Dostál]

What error? You're not giving us anything to look at - this could be a million different things without knowing the error.

You can do two things - one is to tail atlassian-jira.log in your <jira-home>/log/atlassian-jira.log while you're reproducing the problem, and it is likely to throw an exception in it, which is the first step to understanding what's wrong.

Second is to open web debug tools (Chrome or Firefox -> F12), and check in both the Network and Console tabs while reproducing the problem. Likely the Network tab would contain an error on one of the http requests, and sometimes this contains some details, even the stacktrace itself, and sometimes it doesn't tell anything other than indicating that it failed. The http request url, payload, response, all of that can be useful. Console can show any javascript related errors, but that's probably not the case here, and if so, then it's probably due to another problem.

[Bongani Hermans]

Hi @Radek Dostál ,

Kindly please find below logs.

When viewing issues error displayed :  Error occurred communicating with the server. Please reload the page and try again.

When creating issue : The Jira server could not be contacted. This may be a temporary glitch or the server may be down.

[Bongani Hermans]

Hi @Radek Dostál 

Error on jira : 

* The Jira server could not be contacted. This may be a temporary glitch or the server may be down.

* Error occurred communicating with the server. Please reload the page and try again.

2021-10-18 11:08:49,607 http-nio-8098-exec-22 ERROR anonymous 668x40924x1 hmp4k7 10.106.204.79,10.106.11.5 /rest/capabilities [c.a.templaterenderer.plugins.TemplateContextFactoryImpl] Error loading module for com.easesolutions.jira.plugins.scheduler:web-resource-manager-template-context-item
org.springframework.beans.factory.NoSuchBeanDefinitionException: No bean named 'webResourceManager' available
at org.springframework.beans.factory.support.DefaultListableBeanFactory.getBeanDefinition(DefaultListableBeanFactory.java:685)
at org.springframework.beans.factory.support.AbstractBeanFactory.getMergedLocalBeanDefinition(AbstractBeanFactory.java:1209)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:291)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:199)
at org.springframework.context.support.AbstractApplicationContext.getBean(AbstractApplicationContext.java:1087)
at com.atlassian.templaterenderer.plugins.TemplateContextItemModuleDescriptor.getModule(TemplateContextItemModuleDescriptor.java:66)
at com.atlassian.templaterenderer.plugins.TemplateContextFactoryImpl.createContext(TemplateContextFactoryImpl.java:40)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy955.createContext(Unknown Source)
at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.createContext(VelocityTemplateRendererImpl.java:123)
at com.atlassian.templaterenderer.velocity.one.six.internal.VelocityTemplateRendererImpl.render(VelocityTemplateRendererImpl.java:99)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy2676.render(Unknown Source)
at com.atlassian.plugins.navlink.producer.capabilities.rest.CapabilitiesServlet.renderTemplate(CapabilitiesServlet.java:70)
at com.atlassian.plugins.navlink.producer.capabilities.rest.CapabilitiesServlet.doGet(CapabilitiesServlet.java:63)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:634)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:46)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:741)
... 44 filtered
at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:55)
... 4 filtered
at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:55)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 34 filtered
at com.resolution.atlasplugins.samlsso.servlet.RedirectToSsoFilter.doFilter(RedirectToSsoFilter.java:52)
... 10 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 24 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.resolution.atlasplugins.samlsso.servlet.SetSameSiteCookieAttributeToNoneAttributeFilter.doFilter(SetSameSiteCookieAttributeToNoneAttributeFilter.java:44)
... 3 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:119)
... 11 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 7 filtered
at com.atlassian.plugins.navlink.producer.ForwardServletFilter.redirectToTarget(ForwardServletFilter.java:45)
at com.atlassian.plugins.navlink.producer.ForwardServletFilter.doFilter(ForwardServletFilter.java:35)
... 3 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 46 filtered
at com.resolution.atlasplugins.samlsso.servlet.RedirectToSsoFilter.doFilter(RedirectToSsoFilter.java:60)
... 14 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 16 filtered
at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)
... 23 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 5 filtered
at com.resolution.atlasplugins.samlsso.servlet.SetSameSiteCookieAttributeToNoneAttributeFilter.doFilter(SetSameSiteCookieAttributeToNoneAttributeFilter.java:51)
... 3 filtered
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:213)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)
at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)
at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:47)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:204)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:135)
at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:124)
... 4 filtered
at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:37)
... 8 filtered
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
... 4 filtered
at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
... 26 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)
2021-10-18 11:08:59,377 JiraTaskExecutionThread-2 ERROR webbers 576x30605x1 15k9ips 196.216.238.180,10.106.204.146 /secure/admin/jira/IndexReIndex!reindex.jspa [c.o.scriptrunner.customfield.GroovyCustomField] *************************************************************************************
2021-10-18 11:08:59,377 JiraTaskExecutionThread-2 ERROR webbers 576x30605x1 15k9ips 196.216.238.180,10.106.204.146 /secure/admin/jira/IndexReIndex!reindex.jspa [c.o.scriptrunner.customfield.GroovyCustomField] Script field failed on issue: OPSST-1203, field: lastComment
java.lang.NullPointerException: Cannot get property 'body' on null object
at Script1.run(Script1.groovy:8)
2021-10-18 11:08:59,442 JiraTaskExecutionThread-2 ERROR webbers 576x30605x1 15k9ips 196.216.238.180,10.106.204.146 /secure/admin/jira/IndexReIndex!reindex.jspa [c.o.scriptrunner.customfield.GroovyCustomField] *************************************************************************************
2021-10-18 11:08:59,442 JiraTaskExecutionThread-2 ERROR webbers 576x30605x1 15k9ips 196.216.238.180,10.106.204.146 /secure/admin/jira/IndexReIndex!reindex.jspa [c.o.scriptrunner.customfield.GroovyCustomField] Script field failed on issue: OPSST-1202, field: lastComment
java.lang.NullPointerException: Cannot get property 'body' on null object
at Script1.run(Script1.groovy:8)

[Bongani Hermans]

Hi @Radek Dostál 

Error when creating issues : The Jira server could not be contacted. This may be a temporary glitch or the server may be down.

Error when viewing issues : Error occurred communicating with the server. Please reload the page and try again.

Logs are very long and can't past them here.

Regards,

Bongani

[Radek Dostál]

None of these are related - these nullpointers are thrown from Scripted Fields, but they are "harmless" log noise.

The other exception from the other stack trace in separate comment is more interesting

Error loading module for com.easesolutions.jira.plugins.scheduler:web-resource-manager-template-context-item
org.springframework.beans.factory.NoSuchBeanDefinitionException: No bean named 'webResourceManager' available

I doubt that ease solutions vendor would have problem with spring beans, so this to me whispers that you may have more severe problems somewhere underneath. But in any case this is not directly related to getting errors on issue create or view by itself either, in my opinion.

You must be missing some stacktrace in the scripted field noise. Either, you have some exception in atlassian-jira.log which you didn't see in the spam, or, there're still some leads in browser web debug console/network tabs.

By the way - you might want to sanitize and remove IP addresses from the logs.

[Radek Dostál]

There's always an option to raise a support ticket with Atlassian, if you have a valid SEN - there you can include a support .zip which will contain all the data they'd need to help pinpoint this better.

Maybe can you include also include some screenshots of what the problem looks like? Maybe something in that can be familiar. I can't really ask you for the whole logs or configs or HAR files, since there's a good chance to expose some sensitive data, but Atlassian could help analyzing those.

[Bongani Hermans]

Hi ,

Will reach out to Atlassian.

Regards,

Bongani