Jira re-indexing stuck

[EOS Hungary]

Hi everyone,

after updating Jira Software to 8.14.1 (Build number 814002), re-indexing does not finish. It is stuck at 88% for weeks now could not be canceled since it says it is being canceled. Also  for some reason, the Re-indexing menu shows 2 Jira Indexing operation.

What are the correct steps to resolve this issue?

Thanks in advance!

Peter

[Juan José Marchal Gómez · Accepted solution]

Hello @EOS Hungary

I think that maybe you need to increate the memory of your server.

Best regards.

[EOS Hungary]

Hi @Juan José Marchal Gómez !

I can try and increase the memory to see if it will resolve the problem.

Do I just simply shut down the Jira service and configure the setenv.sh with more memory?

Thanks!

Peter

[Juan José Marchal Gómez]

Hello,

You should increase setenv.sh but keep care with the server memory also.

What is your server memory?

What is your current setenv.sh assignation?

Is the server only for Jira?

Best regards!

[EOS Hungary]

Hi,

the server is only for Jira and Confluence, Jira has 4GB and Confluence has 2GB memory assigned to them. The server has 42 GB memory.

Best regards,

Peter

[Juan José Marchal Gómez]

If the server has 42GB.

Set setenv.sh 16GB for Jira (should be enough for confirm this problem).

set min and max 16GB.

Best regards.

[EOS Hungary]

Thanks, I'll try it tomorrow late afternoon.

After increasing the memory, should I delete the index caches or the memory increase should fix this?

Thanks!

Peter

[Juan José Marchal Gómez]

Hello,

first check doesn't remove nothing and try to reindex in background if it's possible.

If fails, try can try full reindex. When you try full reindex if something fails your Jira will not start so this is critical...

Removing index cache from server is similar as full reindex I think so, is critical.

Do you have support?

best regards.

[EOS Hungary]

Hi!

Thanks for your info! 

Sadly we do not have support.

Thanks,

Peter

[Juan José Marchal Gómez]

Ok.

After my porpouses tell us the result.

Good luck!

Thanks.

[EOS Hungary]

Hi @Juan José Marchal Gómez 

sorry, forgot to reach back.

After doing what you've said, everything works perfecet, indexing finished successfully!

Thanks for your help!

Best regards,

Peter

[Juan José Marchal Gómez]

I'm happy that it helped.

Could you set the issue as resolved?

Best regards!