Jira scriptrunner email template not adding line breaks.

[Shawn Mahoney]

How can you add a new line within this example?  Regardless of how I do this, the email is sent with everything on the same line.

def fields = get('/rest/api/2/field')
.asObject(List)
.body as List<Map>

def customFieldId = fields.find { it.name == 'TextFieldB' }.id as String
def customFieldValue = (issue.fields[customFieldId] as Map)?.value

"""Dear ${issue.fields.assignee?.displayName},

The ${issue.fields.issuetype.name} ${issue.key} with priority ${issue.fields.priority?.name} has been assigned to you.

Description: ${issue.fields.description}

Custom field value: ${customFieldValue}

Regards,
${issue.fields.reporter?.displayName}"""

[Payne · Accepted solution]

Perhaps you have Email format set to HTML, in which case you need <br> or <p> tags to cause linefeeds, e.g.

<p>Dear ${issue.fields.assignee?.displayName},</p>

<p>The ${issue.fields.issuetype.name} ${issue.key} with priority ${issue.fields.priority?.name} has been assigned to you.</p>

Either do that or switch from HTML mode to Plain Text mode.

[Shawn Mahoney]

Thanks,  I figured this might have something to do with it, but the script console made it look like the tags would be included as literal strings in the return.