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Jira server not starting

Gurunath Vellanki
Gurunath Vellanki
Contributor
March 20, 2019

While starting Jira I am getting following errors.

It was working earlier.

I reinstalled the software still the error exits.

Please help me.

JIRA — Internal Server Error

Error reference: 01106105-cceb-4247-83c6-a18e4380e299

Unable to render full error details at this time. Please consult the error logs for more information.

Log details

===========

0:0:0:0:0:0:0:1 1290x23x1 - [20/Mar/2019:21:30:18 +0530] "GET / HTTP/1.1" 302 - 272 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.121 Safari/537.36" "-"
0:0:0:0:0:0:0:1 1290x24x1 - [20/Mar/2019:21:30:19 +0530] "GET /secure/errors.jsp HTTP/1.1" 500 346 365 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.121 Safari/537.36" "-"
0:0:0:0:0:0:0:1 1290x25x1 - [20/Mar/2019:21:30:20 +0530] "GET /secure/errors.jsp HTTP/1.1" 500 346 248 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.121 Safari/537.36" "-"
0:0:0:0:0:0:0:1 1290x26x1 - [20/Mar/2019:21:30:22 +0530] "GET /favicon.ico HTTP/1.1" 500 346 195 "http://localhost:8080/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/72.0.3626.121 Safari/537.36" "-"

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Petr Vaníček
Petr Vaníček
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March 21, 2019

Hi,

can you share your log from INSTALL-DIR/logs/catalina.out? Just some part with errors (use code block for it).

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Gurunath Vellanki
Gurunath Vellanki
Contributor
March 23, 2019 
22-Mar-2019 11:32:10.147 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.6
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Oct 6 2016 20:15:31 UTC
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.6.0
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows 10
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 10.0
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: C:\PROGRA~1\ATLASS~1\JIRA\jre
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_102-b14
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: C:\Program Files\Atlassian\JIRA
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: C:\Program Files\Atlassian\JIRA
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=C:\Program Files\Atlassian\JIRA
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=C:\Program Files\Atlassian\JIRA
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=C:\Program Files\Atlassian\JIRA\temp
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=C:\Program Files\Atlassian\JIRA\conf\logging.properties
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: exit
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms256m
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx768m
22-Mar-2019 11:32:10.444 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\Program Files\Atlassian\JIRA\bin;C:\WINDOWS\Sun\Java\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\Program Files\Ingres\IngresII\ingres\bin;C:\Program Files\Ingres\IngresII\ingres\utility;C:\Program Files\Actian\IngresII\ingres\bin;C:\Program Files\Actian\IngresII\ingres\utility;C:\ProgramData\Oracle\Java\javapath;h:\app\vguru\product\11.2.0\dbhome_1\bin;C:\Program Files\Broadcom\Broadcom 802.11 Network Adapter;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static;H:\vs12;H:\vs12\vc\bin;H:\vs12\vc\lib;h:\vs12\vc;C:\Program Files\Java\jre1.8.0_121;H:\apache-maven-3.5.0\bin;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files\dotnet\;C:\Program Files (x86)\Skype\Phone\;c:\Program Files\Intel\WiFi\bin\;c:\Program Files\Common Files\Intel\WirelessCommon\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Java\jre1.8.0_121\bin;H:\Mockito;C:\Users\vguru\AppData\Local\Microsoft\WindowsApps;C:\Users\vguru\.dotnet\tools;.
22-Mar-2019 11:32:19.567 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
22-Mar-2019 11:32:19.692 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 38923 ms
22-Mar-2019 11:32:20.145 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service Catalina
22-Mar-2019 11:32:20.145 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.6
22-Mar-2019 11:38:18.974 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler [http-nio-8080]
22-Mar-2019 11:38:19.099 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
22-Mar-2019 11:38:19.114 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 359418 ms
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Petr Vaníček
Petr Vaníček
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March 23, 2019

It's only INFO. I need some warning and errors for troubleshoot.

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Gurunath Vellanki
Gurunath Vellanki
Contributor
March 23, 2019

JIRA — Internal Server Error

Error reference: f6b463e0-e1cd-4219-9778-ad10bef29f5f

Unable to render full error details at this time. Please consult the error logs for more information.

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