Jira software account users email requests

[Dorothy Callahan]

My team and I are discussing value of software project versus service management.  We want to use the email request feature which I understand can happen under both but for the software will those internal customers email requests require both user accounts as well as a license?

[Clark Everson]

Hi @Dorothy Callahan 

If using Jira software every user needs an account. If using service management only agents, those working on tickets are the only user who need to work on tickets actively need accounts.

Best,

Clark

[Dorothy Callahan]

Thank you @Clark Everson so, for software, user account = license?

[John Funk]

@Dorothy Callahan  - Yes

[Dorothy Callahan]

@John Funk @Clark Everson Thank you both so much!