Jira upgrade from 3.13 to JIRA 5

[Jorge Mora]

Hi!

I'm Jorge.

What steps do I have to take to complete this update?

I tried to make an update to version 4 but there is no Home Directory and I don't know how to continue.

Thanks!

Regards,

Jorge

[Nic Brough -Adaptavist-]

JIRA must have a home directory in order to work!

Start with a look at Admin -> System information.  That should include at the very least a pointer to your application log file, which will be beneath the home directory.

[Jorge Mora]

We currently known JIRA Home Directory and JIRA Install Directory, but in JIRA 3 is only one directory,

[Nic Brough -Adaptavist-]

No, it's not.  It has a home directory and an installation directory.  (They *might* be under the same directory, but they are separate)

Check the system information page, it should tell you both.

[Jorge Mora]

The application log file is located in: C:\\Program Files (x86)\JIRA-Enterprise-3.13.4\bin\atlassian-jira.log.

The directory "JIRA-Enterprise-3.13.4" is the parent of all other directories.

Where is the Home Directory?

[Nic Brough -Adaptavist-]

Oh gods, it looks like someone put your home directory in the installation.

Forget an upgrade in place, that's not going to work.  You should create a new, clean 4.4, export the 3.13 to xml and import it.