Kanban Board not working under Firefox 86

[alexandergrein]

None of my four Kanban Board are working under Firefox 86 anymore.

I already logged out, cleared all Cookies, do a "Hard"-Reload (holding shift during reload button click), without any changes.

Under Chrome it works.

But I do not like to use Chrome.

[Danyal Iqbal · Accepted solution]

start firefox in safe mode to exclude the possibility of a plugin interfering with the boards:

"C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode

(use the path to your firefox installation)

[alexandergrein]

I'm under macOS and I really don't beleave that it's a problem with any plugins.

A self hosted jira (V8.9.0) runs in the same browser without any issues.

The js console of the atlassian hosted system show a lot of Exceptions.

The first one is:

Uncaught
Exception { name: "NS_ERROR_FILE_CORRUPTED", message: "", result: 2152857611, filename: "https://d2wc2hukf9pj17.cloudfront.net/atl-vertigo--shard-jir…e-jira-classic-jquery-vuln-217984=true&jag=true&locale=de-DE", lineNumber: 10601, columnNumber: 0, data: null, stack: "l.get@https://d2wc2hukf9pj17.cloudfront.net/atl-vertigo--shard-jira-prod-eu-12--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/sb53l8/b/24/d38e4b59fbf8bbdeb203bae176e8b53e/_/download/contextbatch/js/jira.heritage/batch.js?feature-jira-classic-jquery-vuln-217984=true&jag=true&locale=de-DE:10601:717\ni@https://d2wc2hukf9pj17.cloudfront.net/atl-vertigo--shard-jira-prod-eu-12--2--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/sb53l8/b/24/d38e4b59fbf8bbdeb203bae176e8b53e/_/download..." }
batch.js:10601

[alexandergrein]

I just opened the atlassian hosted system in a private tab of my firefox and voila it works.

What could this be?

[alexandergrein]

Realy realy strange:

After I cleared all Caches, Websitedatas and Cookies in my Firefox, the atlassian hosted system works again.

But now, the self hostet System is not working anymore!

It show nearly the same Exception than the other did before.

First Exception:

Uncaught TypeError: i.exceptionView.titleView.getElementsByTagName(...)[1] is undefined
handleJsException https://service.mediagear.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-llr02u/809000/cb3c0881f11491a6f233836b314051da/0f0ac3627bc01194d2080ddc4127fa51/_/download/contextbatch/js/gh-rapid-exception,-_super/batch.js:5
batch.js:5:1027

Second Exception:

Uncaught
Exception { name: "NS_ERROR_FILE_CORRUPTED", message: "", result: 2152857611, filename: "https://service.mediagear.net/s/6da9e55d26422a88ceb3d948e7e2…true&jag=true&jaguser=true&locale=de-DE&whisper-enabled=true", lineNumber: 9534, columnNumber: 0, data: null, stack: "l.get@https://service.mediagear.net/s/6da9e55d26422a88ceb3d948e7e24cda-CDN/-llr02u/809000/cb3c0881f11491a6f233836b314051da/6b415a90180865d16f6abbed2ff091c6/_/download/contextbatch/js/gh-rapid-work,jira.project.sidebar,atl.general,jira.global,com.atlassian.jira.projects.sidebar.init,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&flexboards=true&jag=true&jaguser=true&locale=de-DE&whisper-enabled=true:9534:717\ni@https://service.mediagear.net/s/6da9e55d26422a88ceb3d948e7e..." }
batch.js:9534

[alexandergrein]

Maybe it's this issue:

https://bugzilla.mozilla.org/show_bug.cgi?id=1341070#c32

[alexandergrein]

Doing this on the console helped:

localStorage.clear()
sessionStorage.clear()

Found here:

https://davidjb.com/blog/2017/11/resolving-an-ns_error_file_corrupted-error-in-mozilla-firefox/

[Danyal Iqbal]

Sounds like a corrupt FF profile. can you delete the profile and test again.

./firefox -profilemanager ( and than delete the profile)

If the issue is still reproducible, this is likely a bug in FF.

[alexandergrein]

I had the problem again, after I tried to fix it with the upper solution (localStorage and sessionStorage clear).

After removing the FF profile it works now.

But before I mark this issue as solved, I will wait a view days - just to be sure.

[Rob Ingram]

For me clearing storage didn't work until I changed

useStoredSettings=true

to

useStoredSettings=false

in the board URL and that seemed to reset things.