Kanban board access issue

[László Barta]

Dear Support Team!

Recently the drag&drop function stopped working. I can do transaction manually on the issue view page, but not on the Kanban board.

I have tried to restart, reindex, run the inetgrity check, etc., but didn't help.

What else can I try.

Thanks a lot!

Laszlo

[Bill Sheboy]

Hi @László Barta 

Do any of your Kanban board's columns have more than one status mapped to them?  I am wondering if John is onto something and there is still a transition problem.

Best regards,

Bill

[László Barta]

Hi Bill,

No, only one status is mapped to each column.

[Bill Sheboy]

Thanks, @László Barta 

I agree with John that you could next submit a support ticket to Atlassian.

Best regards,

Bill

[John Funk]

Hi László,

You probably want to start by looking at the columns in you Board Settings to make sure all of the statuses are mapped properly the columns. 

[László Barta]

Hi John,

If that were the problem, then the issue would not appear on the right column after I have checked the status manually. Or am I wrong?

[John Funk]

That's true. I would probably then check the transition in the Workflow from the current status to the status you want to move it to. See if there are any conditions keeping it from showing up or moving. 

[László Barta]

I did, but there is no condition at all.

And! If there were, then I could not move the issues manually, either.

[John Funk]

Might try it in a different browser and see if that helps. 

[László Barta]

I have tried that also. The same result

[John Funk]

Wow, I am out of ideas then. You probably want to open a support ticket with Atlassian. :-(

[John Funk]

Any way you can do a screenshot of your board settings showing your columns?

[László Barta]

Hi,

Here a screenshot of the configuration page.

[John Funk]

Great - thanks of sending that!

Are there just certain columns you are having trouble dragging between? Or is it every column. 

And can you do one more screenshot - this time for the workflow? 

[László Barta]

Sure, Here you are.

It is very simple, and there are no conditions or validators added.

[John Funk]

Hi László - very sorry, but don't know what you tell you. Thought it might be something with trying to move from To Verify to Done since both are Done type statusCategory. 

Looks like you need to submit a support ticket with Atlassian.  :-(

Would be very interested in what the solution ends up being!

[László Barta]

I would have already done it, if Atlassian had still support the Starter license. But they don't anymore. :(

[John Funk]

That stinks. 

So do you get any error at all? Or is there just no column available to move it when you try to drag it? 

But you see the transition and can change statuses on the card itself? 

Does it happen for all statuses? Or just trying to move to certain statuses?

[László Barta]

Hi John,

No there is no error message, not even in the log files.

If I drag one issue and move it to another column and drop it, it just moves back to the original place. It happens with every issue, and it does not matter what is the original status or target column.

[László Barta]

The same from every users, and we tried several browsers. :(

[Bill Sheboy]

Hi @László Barta 

Have you tried clearing the browser cached and saved content to see if that helps?  I have seen a few community posts indicating that helped due to some saved/broken content for the board.

Best regards,

Bill

[László Barta]

Clearing the cache does not help either,

But I could figure out, that the problem only exists if the Capture for Jira plugin is enabled. I'm running Jira 8.1.0 and the related Capture for Jira plugin's version is 2.10.1.210100056, which is the latest.

[John Funk]

You should open a support ticket with the Capture for Jira 3rd party vendor then.