Keep Atlassian identity after a job switch

[Kathy Barton]

I have been the main admin for our company's Jira for years but our company was acquired and we're moving into their Jira instance. Does anyone know how I can change my email address on my Atlassian ID so I keep my history in the community? I put in a support request but I don't think they understood my question. 

[Kathy Barton]

Thx everyone, I found where I could change my email to an unmanaged one but I got some scary warnings about potential loss of access so now I'm figuring out if I can just remove our verified domain while maintaining access for all users. 

[Erica Moss]

@Kathy Barton This thread might be useful to you: https://community.atlassian.com/t5/Feedback-Forum-articles/Usernames-privacy-email-changes-alter-egos-and-you/ba-p/1056964

[Nic Brough -Adaptavist-]

Your Atlassian ID is independent of your company, and you own it yourself.

You can change its settings by logging in at id.atlassian.com , including the email address.  That will not affect your access or history.

[Kathy Barton]

thx, @Nic Brough -Adaptavist- but when I go there, it says "your email address is set by your admin" and is associated with our company instance. Since I am the admin, I guess I need to get in there and figure out how to reset the instance so people can change their ID emails. Any pointers on where to look for that? Is that what is considered a "managed account"? 

[Mohamed Benziane]

Hi Kathy,

This documentation may help you

https://confluence.atlassian.com/cloudkb/changing-atlassian-account-email-addresses-969508513.html