Re-Keyed Service Desk Email not showing up

[Ashley Zimmerman]

I re-keyed a project EVS to ENVU and created a new email address for the project.  

Now when my IT team tries to add this email address to a distribution list it doesn't appear.  However, the old email address is still there.

[Humashankar VJ]

Hi @Ashley Zimmerman 

Can you try by adjusting the customer permissions in the project settings.

To learn more - Email requests not working/not showing up in JIRA

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards