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LOE field is not appearing

Trena Norcia
Contributor
October 2, 2020

I have added LOE field to my screen but it is not appearing on the ticket?  I need this field are there specific steps for LOE ?

1 answer

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Niranjan
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October 2, 2020

Hi,

Any custom field has to be associated to the project and the issue type screens to be displayed on new issues. For existing issues, they have to be updated with the field value.

Kindly check if you have got a custom field context for your project/issue type.

Trena Norcia
Contributor
October 3, 2020

Could you give me the steps to do this? I have it added to the screens and issues I need it to appear but it does not appear on any issues?

help.JPG

Nic Brough -Adaptavist-
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October 3, 2020

If you have added it to the screens and project/issue type then the field will appear.

If it has not yet got any data, Jira will not display it on view because there is nothing to show, but it will be available for entry on create or edit.

Like Jack Brickey likes this
Trena Norcia
Contributor
October 3, 2020

I have added it to issue layout in the project:

issue layout.JPG

Trena Norcia
Contributor
October 3, 2020

and to the screen:
loe hours.JPG

Trena Norcia
Contributor
October 3, 2020

It does not appear as a field I can enter amount of effort?
issue.JPG

Nic Brough -Adaptavist-
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October 3, 2020

Click "edit".

As we said before, the field won't be shown on view until it has data in it.

Trena Norcia
Contributor
October 3, 2020

Thank you for your help I have been trying to allow this for a while and cannot get this field to work?  Click edit where?
edit.JPG

Trena Norcia
Contributor
October 3, 2020

There is not an edit option:

no edit.JPG

Nic Brough -Adaptavist-
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October 3, 2020

Click on the issue, then use the menu option for "see the old view"

This is one of the reasons I don't think the new issue view is ready to replace the old, it's missing so many functions.

Trena Norcia
Contributor
October 5, 2020

Thanks for all your help with this when I follow those steps it does bring up LOE it brings up time tracking and I am thinking it is because I have Jira linked to harvest time tracking?
harvest.JPGSelecting edit still does not show LOE field as an option?
no loe.JPG
I am open to trying an other ideas?  I really need LOE to appear it is how we are assigning the time to plan for sprints?

Nic Brough -Adaptavist-
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October 6, 2020

What type of field is it?

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