Let me know how to upload a file when transition Issue.

[Yera_Lee]

I want to upload a file when transition Issue.

I wrote this in linux, to transite the issue:

--action transitionIssue --issue "ZJIRACLISUB-4" --transition "Resolve Issue" --custom "attachment:file_path"

but got error like this:

'Field does not support update 'attachment''

Let me know how to upload a file when transition Issue.

Thanks.

[Yera_Lee]

@Sudhir_Appfire_ 

I have further questions.

Please check comment at the link below.

https://bobswift.atlassian.net/servicedesk/customer/portal/1/SUPPORT-3642

Thanks.

[Sudhir_Appfire_]

Hi @Yera_Lee,

Can you please let us know if this community question https://community.atlassian.com/t5/Jira-questions/action-transitionIssue-run-into-error-Field-does-not-support/qaq-p/1315088 is related to this community question. 

Regards,
Sudhir 

[Sudhir_Appfire_]

Hi @Yera_Lee,

I hope you are doing great!

As per our discussion on https://bobswift.atlassian.net/browse/SUPPORT-3642, we would like to inform you that currently, we do not have the functionality of uploading the attachment during the transition of an issue.

For the transitionIssue, the required parameters are issue, transition, continue.
The optional parameters are issueType, type, summary, resolution, labels, priority, reporter, assignee, description, components, affectsVersions, fixVersions, environment, security, field, value, lookup, date, dateFormat, autoVersion, autoComponent, comment, group, role, findReplace, findReplaceRegex, file, encoding.

You can go to this link transitionIssue for reference.

We have an improvement request JCLI-1687 for the same.

Note: If you are unable to access the request, please try to open the link through an incognito window or try to access it after logging out of our support portal.

If you have any further questions regarding our Appfire apps, please don't hesitate to contact us again; we're happy to help!

You can raise a request with us using the below link for Bobswift apps:
https://bobswift.atlassian.net/servicedesk/customer/portal/1

Regards,
Sudhir

[Yera_Lee]

Hi @Sudhir_Appfire_ 

Thanks for your help.

I tried to open them in a new browser or incognito mode. and tried to log out of our support portal and then try accessing the issue.

But, I unable to access the issue.

Sorry, please let me know if you get an answer to this issue.

Thanks.

[Sudhir_Appfire_]

Hi @Yera_Lee ,

We made you as a reporter to the Support portal https://bobswift.atlassian.net/servicedesk/customer/portal/1/SUPPORT-3642

Please try to access the support portal.

Let us know if you have any issues and we will be happy to help you. 


Regards,
Sudhir

[Sudhir_Appfire_]

Hi @Yera_Lee ,

Thank you for raising the support request with Appfire.

We would like to inform you that we have created a support request on behalf of you in our portal.

https://bobswift.atlassian.net/servicedesk/customer/portal/1/SUPPORT-3642

Please signup to our portal to access the support request and further discussion on this ticket.

Note: If you are unable to access the improvement request, please try to open them in a new browser or incognito mode or please try to log out of our support portal and then try accessing the issue.

Regards,
Sudhir