License problem

[Darya_Koyfman]

We paid JIRA for 50 more licenses, and got a new key which I uploaded, I still don't see the licenses quantity grew. We have the same quantity as before. Do we need to restart serivices or even server?

[Nic Brough -Adaptavist- · Accepted solution]

Licences have not added users since version 4.  There's a single licence that says "you can have up to <tier> number of users.

What you've done is replaced a 50 user licence with another 50 user licence.  What you needed to do was upgrade your existing 50 user licence to a 100 user licence.  If you get in touch with Atlassian about this ( https://support.atlassian.com/contact ), they'll be able to apply what you've paid for the new 50 user licence to the new 100 user licence

[Darya_Koyfman]

Nic, thank you! The problem resolved!