Link Issues from different board

[Alok Jain]

I am working on two different boards on Jira, to give more visibility on both sides, I am creating a ticket on one board and wanted to link the issue to another one but was not able to do so.

can you please help me with how to do that or is it possible or not?

[John Funk]

Hi Alok,

Can you share some screenshots of the problem? Also, what type of project are each of the issues in? Team-managed? Company-managed? Jira Work Management/Business? 

[Nic Brough -Adaptavist-]

The board an issue might be selected by is irrelevant.

Can you see and edit the issue you are trying to link to?   What is the error message?

[Alok Jain]

Error message - "unable to find the issue"

[Nic Brough -Adaptavist-]

Can you see and edit the issue you are trying to link to?

[Alok Jain]

Yes, I can edit.

[Nic Brough -Adaptavist-]

Ok, so can you try linking from that issue back to the original?  (i.e. try the link in the other direction!)

[Alok Jain]

Tried both ways. Please refer Screenshots

[Nic Brough -Adaptavist-]

Ah, hang on, why are you putting urls into the link field?  Issue links are done by issue key in the Jira you are already in.

As you've used two different urls in the screenshots, I'm going to guess that you're trying to link to other Jira systems.  Issue links fields do not support that, they only link to things they know are issues.

Try using the "link" option to paste in your urls from the web-link option, or, if you've got application links to other Jira systems, those will be offered there too.

[Alok Jain]

Design Keys are not showing in both the Jira system. I got it now, due to two different Jira environments, I am not able to link the issues.

I can link the URL in the ticket, right?

[Jack Brickey]

If the issues are in different Jira instances you cannot link them OOTB. Is that what you are attempting?

[Alok Jain]

Yes.

[Nic Brough -Adaptavist-]

You'll need to use the url/web-link option in the links, or remote-issue links (if you've set up application links) not issue-links.

[Fabian Lim]

@Alok Jain

I would also check if you have access to link issues in the permissions scheme. Check with the sys or project admin.

Regards 

[Alok Jain]

Yes, I am having access of the boards.

[Jack Brickey]

If you simply wish to link two issues you should be able to do so by clicking on the chain-link icon in one of the two issues.

[Alok Jain]

It is not happening, it is showing error message that can't find the ticket.

[Jack Brickey]

You may not have permissions for the other project. Can you access the issue directly by entering the key into the search bar at the top?

[Alok Jain]

Yes